Team Manager, Policy & Service Delivery Full time 12-month fixed term Geelong office location, with flexible hybrid working Offering a competitive base salary of $137,000 plus super Grow your career by supporting real progress Right now, we’re seeking a Team Manager, Policy & Service Delivery who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. Find out more about our shared purpose , and what drives every one of us. About the Role The Team Manager, Policy & Service Delivery is responsible for leading a team to identify, prioritise, and deliver policy and continuous improvement initiatives that enhance services for TAC clients. This role requires strong experience leading teams complex and dynamic environments. As a Team Manager, you will manage, coach and develop a high-performing team, fostering a culture of continuous improvement and innovation. Working closely with internal stakeholders, you’ll ensure best practices are implemented, leading to effective service delivery and improved client outcomes. About the Team This role is part of our Partnerships & Service Delivery team within the Provider Markets & Commercial group. You will have up to 5 direct reports and work closely with internal teams, including Claims and Legislation teams. The team is highly skilled, client-focused, and results-driven. You will report to the Senior Manager, who is approachable whilst fostering an autonomous leadership style. This is a supportive, collaborative environment where accountability and driving outcomes for clients are key. What we’re looking for Exceptional Leadership Proven experience in leading teams, with a focus on fostering a collaborative, client-centred, and results-driven culture. You’ll lead through change and empower your team to deliver high-impact initiatives. Strategic Project Management A track record of managing improvement initiatives, continuous improvement programs, and policy development. You’ll ensure the delivery of critical outcomes, focusing on measurable improvements and client outcomes. Stakeholder Engagement The ability to engage and collaborate with internal stakeholders, including Claims and Legislation teams, to influence and drive service improvements. Strong relationship-building and communication skills are essential. Take the next step in your career. Apply now. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Angela Sormaz at Angela_Sormaz@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 12th October 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . This role will require you to have a valid Working with Children Check. A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP)
