Description J.P. Morgan Securities Services provide Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Investment Middle Office Services (IMOS) provides a complete suite of investment operations outsourcing services for institutional asset managers. Our services encompass all asset management activities post-trade execution, allowing asset managers to focus on their core competencies of managing assets and client relationships. The Client Operations team is the single-point-of-contact for all client interactions including query management, escalations and projects to help clients navigating the firm. The team also partners with our internal stakeholders to ensure all client SLA’s are met with high standard of services, monitoring resiliency and focusing on trend analysis and process improvement. Job responsibilities Management of all incoming and outgoing client queries across a varied range of products including but not limited to equities, fixed income, FX, cash, money markets, derivatives and investment book of records (IBOR). Partner with offshore teams to ensure that all daily, weekly, monthly client SLA’s are met. Perform daily oversight checks on key tasks performed by offshore processing hubs and assist with escalations. Host and/or attend client meetings both in person and on the phone. Attendance and participation in forums hosted and run by third parties. Involvement in new client and product launches to ensure operational readiness for support. Perform trend analysis to identify opportunities for process improvement and enhanced control. Monitoring market changes and partner with internal/external stakeholders to adapt to these changes. Improve operational efficiency and effectiveness by automating the processes when applicable. Produce key client reporting requirements against SLA’s and client expectations, MI Collation, Incident Reporting and Client Operational Review deliveries. Required qualifications, capabilities, and skills University degree or above Minimum 3 years’ experience in markets as trade/marketing support or related securities services business line with a focus on client service Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or Subject matter expertise in Equities, Fixed Income, Cash Markets, OTCs, Exchange Traded Derivatives and general trade lifecycle Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls Candidate must have a control focused agenda, and a thorough understanding of program/project risk As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients. Fluency in English, strong oral and written communication and presentation skills are required. Preferred qualifications, capabilities, and skills Comprehensive understanding of APAC markets
