Job Description As a Guest Service Agent, you’ll be the first and last point of contact for our guests—playing a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service, you'll help transform a simple stay into something special. Your responsibilities will include: Greeting guests with warmth and professionalism Managing check-in/check-out procedures efficiently Assisting with guest inquiries and delivering personalised recommendations Handling reservations and room allocations when required Processing payments using POS and property management systems Knowledge of Opera cloud system essential. Ensuring the front desk area remains welcoming, organised, and secure Working collaboratively with other departments to exceed guest expectations
