Introduction About Us Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you. Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day. Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. The sheer variety of Novita’s offerings means opportunities to take your career where you want it to go. Work at a place that supports you to achieve your best, so you can support others to achieve theirs. Description About You You’re a natural people-person who thrives in a fast-paced, customer-focused environment. You bring a warm, professional presence to every interaction and take pride in creating a positive experience for clients, staff, and visitors alike. You’re highly organised, detail-oriented, and love keeping things running smoothly behind the scenes. About the Role As a Front Desk Administrator, you’ll be the first point of contact for clients, visitors, and staff, creating a welcoming environment while keeping the site running smoothly through high-quality administrative support. In this role, you will: Greet and assist clients, staff, and visitors with professionalism and warmth Manage reception duties, coordinate client and therapist schedules and resource management Provide efficient administrative support including document preparation, and coordination of training Support site safety, maintenance activities, and workshop/event setup Contribute to a positive team culture focused on service excellence and continuous improvement This is a full-time, 12-month fixed term contract, based at our Hindmarsh office. Working days are Monday – Friday, applicants will need to be available to work between the hours of 0800-1730 with alternate start times required. Please note: the official job title of this position is Customer Experience Officer. Skills And Experiences Knowledge, skills and experience You’ll bring a strong mix of customer service expertise, administrative capability, and a proactive, team-oriented mindset. We’re looking for someone with: Previous experience in a customer-facing or administrative support role Excellent interpersonal and communication skills, both written and verbal Strong organisational skills and the ability to manage competing priorities Proficiency in Microsoft Office and confidence using client management systems A friendly, professional phone manner and the ability to handle enquiries with empathy and efficiency The ability to work independently and collaboratively in a fast-paced environment A Certificate in Business Administration or similar (desirable but not essential) A current SA Working with Children Check and NDIS Worker Check will be required before commencement We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us. Why join Novita? This is more than just a front desk role, it’s an opportunity to be part of a team that makes a real difference every day. You’ll be joining a supportive, purpose-driven organisation where your contribution is valued and your growth is encouraged. You’ll also enjoy a range of other benefits: Total salary package includes base salary, annual leave loading and 12% superannuation Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay Further maximise your take home pay with additional salary packaging benefits including mean and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions Apply Now For a confidential conversation before applying, contact Melanie Fisher on melanie.fisher@novita.org.au As this position is vacant, we are looking to undertake interviews as applications are submitted. So, don’t delay if you are wanting to join our team! Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. Potentially successful candidates will be required to complete background checks prior to confirmation of employment. Work at a place that supports you to achieve your best so you can support others to achieve theirs. Achieve your amazing at Novita.
