Want to enrich lives and strengthen communities? Join Anglicare Sydney and help us improve the future of social services, one person at a time . Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. As a Support Officer – Seniors Communities , you’ll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don’t just talk about values - we live them. Your opportunity As a Support Officer – Seniors Communities , you will play a vital role by provid ing administrative, scheduling and customer service support within our Retirement Villages. Reporting to the Support Team Lead, you will play a key role in ensuring the smooth delivery of care and services, while supporting our residents, their families, and internal retirement living teams. This is a resident-facing role that requires strong communication skills, excellent organisation , and a heart for supporting older Australians in a respectful and compassionate way. We are seeking someone who can work Monday to Friday on site from 10:00am – 6:00pm with flexibility to cover the morning shift 6am – 2pm . With integrity and resilience, you will: Administration and Information Management Manage resident enquiries, onboarding, and documentation efficiently and accurately Maintain up-to-date resident information using Anglicare’s CRM and associated systems Deliver high-quality customer service, ensuring timely response and follow-through on queries Scheduling Support Coordinate and update service schedules in accordance with organisational procedures with accuracy Ensure scheduling changes are communicated promptly to all relevant parties Support service delivery by maintaining accurate rosters and records Stakeholder and Communication Support Liaise with residents, families, internal care teams and external providers Triaging incoming requests and directing them to the appropriate department Ensure all interactions reflect a professional and empathetic approach aligned with Anglicare’s values Assist in drafting communications to the stakeholders on ad-hoc basis Continuous Improvement and Compliance Contribute to the ongoing improvement of systems and processes Support the achievement of key performance indicators (KPIs), including timely scheduling and issue resolution Maintain workplace safety and uphold WHS standards What you’ll bring Strong customer service skills with a resident- centred focus Proven administrative experience in a busy or care-focused environment Experience in Retirement Living (Preferred) Excellent written and verbal communication skills Ability to manage competing priorities and work under pressure High attention to detail and data integrity Proficiency in CRM platforms, scheduling tools, and Microsoft Office Ability to work collaboratively across teams and with external partners Understanding of WHS and sensitivity to diverse cultural backgrounds Preferred Qualifications and Experience Minimum 2 years' experience in administration, scheduling or business support Experience in aged care, community services or similar environments (preferred) Familiarity with rostering and care coordination systems I deally, you’ll bring your exceptional c ustomer service and administrative skills with a desire to support older people with dignity and respect along with your ability to multitask with keen attention to detail. Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise , and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us: Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free. Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging. Ongoing professional development and leadership training to advance your career Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To for this role, please click the ‘Apply’ button . All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Application Close Date: October 17, 2025
