Description Job Purpose In this role, you will be responsible for managing the end-to-end customer experience, proactively addressing issues, and building strong relationships that benefit both the customer and DP World Global Forwarding. You will work closely with Business Development, Sales, Commercial, and Operational teams to deliver service excellence and reinforce DP World’s position as a trusted partner in providing freight forwarding solutions. Key Accountabilities Serve as the primary customer contact, overseeing end-to-end shipment execution and issue resolution. Develop and maintain strong client relationships while ensuring service excellence. Proactively monitor shipments, communicate deviations, and provide timely updates. Identify and pursue opportunities to expand business with existing customers. Support the Key Account Manager in onboarding and transitioning new business. Prepare accurate quotes and rate updates, while mentoring team members to enhance service delivery. Qualifications, Skills and Experience 4 year’s experience in import freight operations and customer service, with strong knowledge of Australian import processes. Proficiency in Cargowise (WiseTech) and strong IT/administration skills. Strong external service provider relationships and extensive supply chain knowledge. Proven ability to work independently, resolve issues, and meet task-driven milestones and deadlines. Excellent customer service focus, teamwork, and interpersonal skills. Relevant industry qualifications (RACA/IATA/FIATA) and Cargowise training/certification (preferred). About DP World DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door. In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world. WE MAKE TRADE FLOW Disclaimer: There may be fraudulent job offers and recruitment schemes on social media and job boards or communicated by unsolicited emails. DP World will never request any payment or sensitive financial information from job applicants. To explore genuine career opportunities with DP World, please apply only through our official careers page or trusted platforms like LinkedIn, where we are a verified employer. LI-KP1
