Job Description We are seeking an enthusiastic, customer-oriented professional to join our team and help connect clients with the right talent. In this role, you'll partner closely with a wide range of customers to understand their hiring needs, offer expert advice, and confidently manage objections while influencing stakeholders to achieve successful outcomes. This is a newly created role and a key contributor to our team's long-term vision. We're looking for a change-driven professional who thrives in evolving environments and can adapt as we move through ongoing technological and operational transformation. Responsibilities Schedule and conduct consultation calls to deliver high-quality engagement with customers. Listen carefully to clients' needs and respond proactively to improve their experience and satisfaction. Build and maintain strong relationships to drive customer loyalty, retention, and engagement. Work collaboratively with cross-functional teams to support smooth operations and alignment with business goals. Maintain accurate progress tracking and compliance within internal systems, ensuring data integrity and reporting metrics where required. Contribute as a motivated and positive team member in a dynamic, start-up-style environment, helping achieve core business outcomes. Implement strategies and operational processes to meet SLAs and KPIs. Take on ad hoc assignments or special projects as required. Qualifications Background in phone sales, customer success, or customer service, with a genuine interest in connecting with clients. Adaptable and flexible, open to feedback, and committed to continuous improvement. Comfortable working in ambiguous or changing situations while staying focused on objectives. Strategic thinker with strong problem-solving abilities. Customer-first mindset with a focus on delivering value. Strong collaborator who takes initiative and acts proactively. Excellent written and verbal communicator, confident in influencing others and handling objections. Proficient in technology, with the ability to navigate multiple systems and tools with ease. Experience in recruitment, talent acquisition, or the employment industry is highly valued but not essential. Acknowledgement of Country Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies. We pay our respects to all First Nations Australians and their Elders past and present.
