Be the first point of contact for older Australians, guide enquiries, conduct assessments, and ensure a seamless onboarding experience. Join a supportive, purpose-driven non-profit team - make a meaningful impact in aged care while working with a collaborative, values-focused organisation. $35 – $37 per hour super ABOUT THE COMPANY Lotus People are delighted to be supporting a well-established non-profit organisation that provides essential home care services to older Australians. Known for their compassionate service delivery, this organisation values collaboration, professionalism, and a client-focused approach. ABOUT THE ROLE As a Customer Service Advisor, you will be the first point of contact for older Australians seeking support. This role is central to guiding clients through the intake journey - from initial enquiry to assessment, onboarding, and referral - while ensuring a seamless and positive experience. You will manage high volumes of inbound and outbound calls, provide accurate information, and work closely with the home care team to ensure services meet client needs. This is an exciting opportunity for an experienced customer service professional to make a meaningful impact in a non-profit environment. DUTIES Manage inbound and outbound client enquiries with professionalism and empathy Conduct initial assessments and guide clients through intake and onboarding Process referrals via relevant aged care and government portals Maintain accurate client records in client management systems Provide follow-up calls, collect feedback, and ensure client satisfaction Collaborate with the broader team to improve service delivery Provide occasional support to the customer service team, including reception coverage SKILLS & EXPERIENCE Strong background in customer service, call centre, or client-facing roles Excellent communication and relationship-building skills Ability to manage high call volumes while maintaining a client-first approach Organised and detail-oriented with experience using CRM or client management systems Knowledge of aged care, community services, or NDIS desirable but not essential OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
