Overview We’re searching for an exceptional Head of Client Leadership . You’ll be the driving force behind our most important client partnerships, ensuring excellence in delivery while building long-term strategic value. As Head of Client Leadership, you will elevate strategy, execution, and innovation across channels while building deep, trusted client relationships. You’ll inspire and mentor a multi-disciplinary team of specialists, ensuring they deliver best-in-class work while growing their capabilities. This role combines leadership, strategy, client growth, and hands-on involvement in day-to-day client success. Megaphone is one of Australia’s most awarded digital marketing agencies. Known for our creativity, performance-first mindset, and ability to scale brands with energy and precision, Megaphone is where data meets storytelling, growth meets imagination, and people thrive in a bright, collaborative, high-performance environment. Megaphone is part of the global marketing agency network Stellar, and powered by the industry leading global AI marketing technology Pixis.ai . Pixis began in 2018 with a bold mission: to democratize AI and make it accessible to brands everywhere. Today, our codeless AI platform is trusted by 1,000 global brands including Fortune 2000 companies and powering campaigns with 200 proprietary AI models. But at our heart, Pixis is about people. Our values - innovate simply, empower people, champion creativity, keep it real, and stay human - are woven into everything we do. As we grew, we realized the technology wasn't enough. That's why we built Stellar - a performance marketing group designed for what comes next. Stellar unites 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy, all connected by Pixis' AI infrastructure. No silos. No bolt-ons. Just one adaptive growth engine that moves as fast as the market does. Stellar is where brilliant people, cutting-edge technology, and bold ideas come together to deliver outcomes, not tradeoffs. WHY THIS IS THE ROLE THAT CHANGES EVERYTHING: Lead the agency’s most strategic client relationships at scale Shape multi-channel strategies that drive measurable growth and innovation Elevate a high-performing team to set new benchmarks of excellence Drive integration of proprietary AI technology into real client outcomes What you’ll own Client Leadership & Strategic Growth Serve as the senior contact for key clients, embedding yourself as a trusted advisor and strategic partner Run quarterly and annual business reviews with clients, showcasing performance, innovation, and future opportunities Translate client business objectives into actionable multi-channel strategies across paid media, creative, SEO, programmatic, CRM, and influencer marketing Provide hands-on oversight of performance data, challenging and guiding teams to continuously optimise Identify and pitch new initiatives, pilots, and innovations to drive client growth Manage client escalations with a solutions-focused approach, protecting and strengthening relationships Champion integration of the agency’s proprietary technology into client strategies, ensuring measurable added value Directly lead and mentor a multi-disciplinary team (media, creative, performance) to deliver excellence Be actively involved in campaign planning, creative reviews, and performance deep-dives Set clear standards for output and ensure best practices across planning, execution, and reporting Provide continuous feedback, coaching, and training to grow future client leaders Build a culture of accountability, innovation, and knowledge sharing Support resourcing decisions, hiring, and succession planning to strengthen team capability Lead by example - hands-on in media strategies, creative briefs, and reporting QA where needed Collaborate with the Head of Digital to refine and evolve agency solutions Partner with internal product and technology teams to embed proprietary tools into client work Act as a role model for raising the quality of thinking and delivery across the agency Thought Leadership & Influence Publish and present agency POVs on trends, platform changes, and the future of digital marketing Drive internal training sessions and workshops to lift strategic and executional capability Represent the agency at industry events, roundtables, and across our global network New Business & Agency Growth Lead strategy for high-value new business opportunities, bringing cross-channel thinking to life Actively participate in pitches, demonstrating deep performance marketing expertise Identify new sectors and opportunities where the agency can deliver impact KPIs Client Performance : Achievement of KPIs (ROAS, CPA, engagement, brand growth), client retention, NPS scores Client Growth : % revenue growth from existing clients (cross-sell, up-sell, service adoption) Team Development : Staff retention, progression, and feedback on leadership effectiveness Operational Excellence : % of work delivered on time and error-free, adoption of best practices Your expertise arsenal Proven expertise in performance marketing across multiple channels (paid media, creative, SEO, CRM, influencer, programmatic) Strong commercial acumen and ability to translate business goals into marketing strategies Leadership experience in managing and mentoring high-performing teams Ability to drive innovation and integrate technology into client strategies Experience managing senior client relationships and growth initiatives in an agency environment The leader we’re seeking 8 years in digital/performance marketing agency environments Demonstrated success leading multi-million-dollar client partnerships Strong blend of strategic vision and hands-on executional excellence Inspiring leadership style that empowers teams and builds lasting client relationships Passion for innovation, data-driven decision-making, and AI-powered marketing The Megaphone DNA Stay Human Keep It Real Empower People Champion Creativity Why us? Culture as Competitive Advantage We hire exceptional people and trust them to deliver exceptional work. You’ll have ownership, autonomy, and support from day one. No egos. No silos. Unmatched Growth Platform Access to cutting-edge AI technology before the industry Global impact: collaborate with talent across Australia and around the world Industry-leading backing: $100M Series C (SoftBank Vision Fund 2, General Atlantic) The bottom line This isn’t just another Head of Client Leadership role. This is your chance to lead our most critical client partnerships, elevate teams, and shape how performance marketing delivers value at scale. Ready to define what’s next? J-18808-Ljbffr
