Are you passionate about turning data into actionable insights that drive operational excellence? We are seeking a Senior Branch Operations Service Analyst to join our Service team. This is a pivotal role focused on enhancing service performance across our national operations. About the Role As a Senior Branch Operations Service Analyst, you will be responsible for delivering high-quality reporting and analysis to support decision-making and continuous improvement in service delivery. You’ll work closely with branch and national stakeholders to monitor key service metrics such as technician productivity, job efficiency, preventative maintenance compliance, and customer satisfaction. Requirements Key Responsibilities Support branch operations through reporting, programs, and contractor management. Prepare and distribute weekly, monthly, and quarterly service reports. Conduct root cause analysis and performance reviews across service, fleet, and rental operations. Ensure data quality and integrity through validation and reconciliation. Assist in service planning and technician capacity analysis. Identify and recommend continuous improvement opportunities. What You’ll Bring Proven experience in data analysis or service reporting within a technical or industrial environment. Advanced skills in Excel and/or Power Query, and Power BI. Strong analytical mindset and attention to detail. Excellent communication and stakeholder engagement skills. Experience in the forklift, heavy equipment, or mechanical service industry is highly desirable. Familiarity with ERP/Service platforms such as AS400, IFS, SAP or similar Preferred Qualifications Accounting qualifications. Power BI Data Analyst Associate certification (PL300). Benefits What sets us apart? Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400 retailers nation wide. Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. Corporate Rates for Private Health Insurance. An inclusive working environment. An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
