Business Development Manager Just Better Care Perth & South Perth Perth Metro, WA Aged and Disability Support Services Full time/ Part time $90,000 – $110,000 per year Job description Business Development & Client Acquisition · Build referral networks with LACs, Support Coordinators, and healthcare professional · Identify new opportunities and help grow our Portfolio · Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders. · Actively promote Just Better Care homes services, brand, and values through professional engagement, networking, and community outreach like attending expos and networking events · Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels. · Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients. · Meet and exceed on-boarding KPIs through proactive lead generation and efficient conversion strategies. Must be comfortable with KPI driven role. · Collaborate on the development and implementation of innovative marketing and referral initiatives. · Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals. Client On-boarding & Service Coordination · Oversee the client on-boarding process, ensuring a seamless transition from enquiry to active service. · Guide clients and families through available service options, funding pathways, and expectations. · Provide clear documentation and handover to operational teams post-on boarding. · Ensure new clients receive a high-quality on-boarding experience that fosters long-term engagement. Client Relationship Management · Act as the primary contact during on-boarding and early service delivery phases. · Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience. · Foster trust and rapport with clients and their families through consistent communication and professional service delivery. · Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period. Skills & Experience: · Experience in a business development or intake-focused role, NDIS support or case coordination ideally within disability services. · Minimum 5 years of relevant experience required. · Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders · High-level communication, negotiation, and relationship-building skills. · Will give preference to candidate who has experience transitioning NDIS participants/Aged Care clients from hospital to community-based services · Demonstrated initiative, sound judgement, and ability to work autonomously. · Experience using CRM or care management systems (desirable). · Current driver's license and willingness to travel as needed. If this sounds like the perfect opportunity for you, we would love to hear from you. Flexible and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.
