Geoscience Australia acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islanders Cultures, and to elders past and present. About us Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation. Our culture Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged. Our workplace is committed to the health, safety and wellbeing of our employees and offers a variety of flexible working arrangements to enhance flexibility, including remote working arrangements. What we can offer you When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture click here . Our team Geoscience Australia is leading the development of a national positioning capability that enables government, business, and academia access to the positioning data and services that are being used to solve important scientific challenges and drive innonvation across a wide range of sectors. As part of the GNSS Infrastructure and Informatics Section, you will be at the forefront of developing, operating, and advancing open positioning services across Australia and the surrounding region. Our team fosters a positive culture focused on the open sharing of knowledge, continuous improvement, being solutions focused, innovating without fear, and fostering and maintaining strong partnerships with all stakeholders. The key duties of the position include As the Performance and Quality Manager, you'll be responsible for assessing and reporting on the performance and quality of our positioning services - supporting both corporate and contractual reporting requirements. In doing so, you'll work with a diverse team of technical experts to ensure that key performance indicators are met, quality standards are upheld, and continuous improvement is driven across teams and systems. In this role you will: Contribute to the development and implementation of a quality management system, and perform associated quality assurance activities, including data analysis and reporting. Provide leadership to our operations officers, building capability and fostering a performance and customer-focused culture. Lead the continuous monitoring of network performance, identifying opportunities for improvement in quality, availability, and user experience. Support projects that enhance operational maturity, including change and incident management frameworks, external reviews, dashboards, and user support systems. Engage with stakeholders on operational issues related to performance and quality, ensuring timely resolution and continuous improvement. To be successful in the role you will: Lead with integrity and accountability, applying quality management principles to develop and maintain standards, foster a culture of compliance, and drive continuous improvement across operational systems and services. Think strategically and use sound judgement, applying data-driven analysis to assess performance, identify risks and opportunities, and implement tools and processes that enhance service delivery and user experience. Manage projects and deliver results, leading initiatives that improve network performance and operational maturity, including change and incident management, documentation, and stakeholder support systems. Communicate with influence and collaborate effectively, engaging stakeholders and team members to resolve issues, share knowledge, and promote a culture of technical excellence, responsiveness, and innovation. Adapt and be resilient, maintaining high performance and professionalism while navigating change, uncertainty, and complex operational challenges in a dynamic environment. Support section management and actively contribute to and foster an inclusive culture within the team; Adhere to the APS Values and Code of Conduct and consistently behave in an honest, ethical, and professional manner. Required skills, knowledge, experience and/or qualifications Demonstrated experience in applying quality management frameworks. Experience working in an operational environment delivering time-sensitive support services to a diverse users base.
