Remote (East Coast Australia) | $120k–$140k super | Permanent, Full-Time Why You’ll Want This Role Lead IT Service Transition and SACM across a major transformation program Join a bold, values-driven disability services provider supporting 5,000 people Enjoy job stability, flexible work , and a collaborative team culture Shape the future maturity uplift of service, asset, configuration, and knowledge processes About the Organisation Our client is a leading not-for-profit disability services provider with a strong values-based culture. In the midst of a significant technology transformation, they are investing in modern platforms, processes, and governance to deliver better customer outcomes and stronger end-user experiences. About the Role Reporting directly to the IT Service Desk Manager , you’ll lead the uplift, governance, and continual improvement of Service Transition, Asset & Configuration, and Knowledge Management processes . You’ll be the bridge between Technology Services, the PMO, and business stakeholders, ensuring projects transition smoothly into operations, assets are accurately managed across their lifecycle, and the CMDB remains a trusted source of truth. This is both a strategic and hands-on role , offering the chance to shape IT service capability while contributing to meaningful social impact. What You’ll Be Doing Lead IT Service Transition across major transformation initiatives Design and implement ITIL-aligned processes (SACM, knowledge, transition) Manage service transition artefacts (plans, forums, service models) Establish governance across the five SACM processes (planning, identification, control, audit, verification) Oversee asset lifecycle from acquisition through to disposal Maintain and optimise the CMDB and knowledge management systems Partner with PMO to ensure projects are transitioned seamlessly to BAU Act as 2IC to the IT Service Desk Manager and join the incident management roster Coach business and technical teams in SACM and knowledge processes What You’ll Bring 5 years leading IT Service Transition / SACM processes Proven experience with ITIL, CMDB, and asset/configuration management Strong stakeholder engagement and communication skills Hands-on experience with cloud-hosted applications and services ITIL Service Management Certification (or equivalent practical experience) Background in delivering technology projects in complex environments Strong governance, reporting, and coordination skills Commitment to positive social outcomes and organisational values How to Apply Click Apply or contact Laura Frazer, Managing Director , at laura@frazertremble.com.au This advert had a little AI polish, but the important part, reviewing your CV and speaking with you, is always done by real humans (with coffee in hand). We care about getting it right.
