The opportunity At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice. Our client success team focuses on the happiness of our clients. Each Client Success Manager is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product. Location: Australia What you'll do Partner with Client Success and Sales to review signed agreements, clarify deliverables, and set accurate client expectations. Participate in all assigned internal planning calls and post-sale client calls, ensuring key takeaways and next steps are documented. Prepare and deliver Kick-Off Call decks, leading assigned agenda sections and ensuring client alignment. Collect, verify, and organize all creative assets, targeting details, and launch materials before campaign start dates. Monitor campaign pacing daily and flag potential underdelivery or performance risks to Client Success and Sales, providing actionable recommendations. Respond to all client inquiries within the agreed SLA (e.g., same business day), maintaining TechnologyAdvice’s reputation for speed and reliability. Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns. Document client feedback in the appropriate system for visibility across internal teams. Recommend and implement optimizations based on performance trends, client feedback, and category insights. Proactively identify upsell or cross-sell opportunities and share with Sales. Liaise with Product, Operations, and other internal teams to address client questions and resolve issues. Utilizes several internal tools to review and analyze data, manage client accounts, and support client needs effectively. Contribute to process documentation and efficiency initiatives; test and refine new workflows. Assist with onboarding and mentoring new team members. Who you are 2 - 4 years in client account management, campaign management, or a related client-facing role, preferably within B2B media, marketing, or advertising. Proven ability to maintain consistent, professional client communication through Slack, email, and Zoom, with a record of meeting agreed SLAs for response times. Demonstrated success managing time and priorities across multiple projects, ensuring smooth collaboration with cross-functional teams and zero missed client deadlines. Experience preparing detailed campaign performance summaries, interpreting data, and tracking goals and KPIs to ensure program delivery meets or exceeds contractual commitments. Skilled in maintaining accurate account health insights and keeping Salesforce or similar CRM systems updated with 95% or higher data accuracy. Highly detail-oriented in reviewing campaign deliverables and leads for accuracy, alignment with targeting criteria, and compliance with client specifications, particularly during initial delivery phases. Recognized creative problem-solver with proven analytical and critical thinking skills, capable of identifying issues and implementing actionable solutions. Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. What we offer you Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. Remote-First Culture: Work from the comfort of your home. Compassionate Leave: Support when you need it most with paid compassionate leave. Public Holidays: Enjoy all national public holidays to rest and recharge. Parental Leave: Paid leave to support new parents during this exciting life stage. Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements. Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning. Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. LI-Remote Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in Australia at hire and must maintain authorization to work in Australia throughout their employment with our company.
