Are you a motivated and passionate leader looking for a challenging role in a fun and supportive atmosphere? As a Claims (Vehicle and Leisure) Team Manager at Youi Ann Steet, you will be the driving force behind our Claims Team, leading by example and inspiring our dedicated claims advisors. Key responsibilities Leading, coaching, and motivating a team of claims advisors to achieve and exceed targets Fostering a positive culture, encouraging collaboration and continuous improvement Driving claim care strategies and initiatives, ensuring exceptional customer experiences Celebrating team wins and recognising achievements Maintaining open lines of communication, encouraging dialogue to address challenges and identify opportunities Collaborating with internal teams and external partners to deliver results About you Success in leading teams to achieve targets Previous experience in claims will be highly valued Leadership experience in a call centre setting is advantageous Have a growth mindset and are open to learning Passionate about providing outstanding customer service You have an analytical mindset and can interpret data to make decisions You hold yourself and your team accountable for results While we highly value the qualities and experience mentioned, we believe in the potential of individuals and their ability to grow and adapt. If you don't tick all the boxes, we still encourage you to apply and share your unique skills and perspectives with us. We are committed to building a diverse and inclusive team, and we believe that different backgrounds and experiences contribute to our collective success. We welcome candidates who are motivated, eager to learn, and passionate about making a difference. Your unique qualities may be just what we need to complement our team! If you believe you have the qualities to thrive in our team, we invite you to apply now! For further information and general enquiries please reach out to Kayla Davis.
