This is a Sales Team Leader role with Splend based in Sydney, NSW, AU Splend Role Seniority - mid level More about the Sales Team Leader role at Splend About us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role Based out of our Haymarket, Sydney CBD office, the Sales Team Leader will be responsible for managing a small team of high performing Sales Consultants. As a high performer yourself the role will be split 80% hands on, on the phone and 20% managing, mentoring and developing the team whilst acting as a right hand to the National Sales Manager. You'll lead by example, handling your own pipeline of customers while supporting the performance and growth of a small sales team. This is an ideal role for someone who wants to continue refining their sales craft while gaining exposure to leadership responsibilities with a clear development pathway toward a full management role. We’re looking for someone who takes a strategic lens to their career, thrives in a fast-paced, high-growth environment, and is eager to step into more responsibility. Responsibilities Respond to inbound customer enquiries and convert them from interest to subscription Manage the full customer pipeline with precision, ensuring every enquiry is contacted, nurtured, and followed up to maximise conversion and reduce lead leakage Clearly articulate Splend’s value proposition, unique business model, and how our offering support driver success in the rideshare space Be a product expert, able to confidently educate customers on Splend’s full vehicle portfolio, including mainstream models, electric vehicles (EVs), high-capacity people movers, and luxury cars Work cross-functionally with depot and operations teams to align with business priorities Drive high levels of customer satisfaction with a solutions-first approach Act as the right-hand to the National Sales Manager, helping to guide daily sales activity Mentor and coach Sales Consultants to improve performance and hit KPIs Provide support in onboarding, process improvement, and team planning Take ownership of team reporting, pipeline tracking, and forecasting where required Help shape the team culture and contribute ideas to broader sales strategy What you'll bring Proven success in a phone-based sales role with high conversion rates 2-3 years of B2C sales experience, ideally in rideshare, mobility, automotive, or subscription industries (desirable but not required) Demonstrated interest or experience in team support, mentoring, or leadership Strong interpersonal and communication skills to build rapport across diverse audiences Proficient with Microsoft Excel for sales reporting and tracking CRM experience (Salesforce, HubSpot, Zoho, etc.) is a bonus Strategic thinker with a desire to grow into a long-term leadership career Able to work alternate Saturdays (with a day off in lieu) What we offer Performance based bonus Salary packaging with 15% employer contributions for Electric Vehicles A day off on your birthday Employee Assistance Program Dedicated Learning & Development platform. Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Splend team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Responding to customer enquiries Managing customer pipeline Mentoring Sales Consultants Key Strengths Phone-based sales expertise Team mentoring and leadership Strong communication skills B2C sales experience ️ CRM proficiency Excel proficiency Why Splend is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Splend not with Hatch.
