The NDIS Commission is undergoing a period of exciting transformation. If you are forward thinking, self-motivated, resilient, and adept at building relationships in a complex and fast paced environment, we welcome you to explore the NDIS Commission as your next challenge. This process may be used to fill positions across the Complaints and Incidents Branch Regulatory professionals undertake an assessment of matters in line with agreed processes. They also use decision making capability and work within a defined regulatory framework aligned to the Enterprise Prioritisation Model (EPM). As a Regulatory Officer you will undertake assessment of matters applying the NDIS Commission's risk prioritisation criteria, setting out how the NDIS Commission assesses and applies a risk proportionate regulatory response. The key duties of the position include Duties may include, but are not limited to, the following: Supporting the assessment of matters aligned to the Enterprise Prioritisation Model (EPM). Complex matters are received through multiple external facing channels including phone, email and web based. Conducting assessments to determine the appropriate regulatory action required, in-line with the EPM. This may include consolidating matters. Safeguarding of NDIS participants through timely identification of risk/s and undertaking a referral to the appropriate team in line with the NDIS Quality and Safeguarding Framework. Managing complaints/incidents of a more complex nature relating to the provision of supports and services by NDIS providers. Developing productive working relationships with stakeholders to facilitate the work of the Complaints and Incidents Branch, and the NDIS Commission more broadly. Maintaining accurate records by keeping systems and registers updated to reflect the status of work. Contributing to team outcomes with technical expertise and sound subject matter knowledge, providing guidance and quality assurance within a team environment. Applying legislative, policy knowledge and actions whilst maintaining a well-developed understanding of relevant frameworks. Please view candidate information package for full position description.
