What you will be doing Key Responsibilities We are seeking a customer service champion with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend the Ashburton and Doncaster locations. Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working. Provide a welcoming, friendly and efficient customer service to all customers attending AccessHC sites Provide customers with information about the services and activities offered by AccessHC and eligibility criteria Support customers to connect with our services directly or by referring them to the appropriate team Observe strict confidentiality in accordance with the policies and procedures of the organisation Arrange and co-ordinating interpreting/translating services when required Handle client complaints and feedback, escalating where required to achieve resolution Book and rescheduling appointments for customers attending our premises in person or via telephone Collect and processing payments and claims for services delivered Ability to working across, Doncaster, Ashburton, Lilydale, and Belgrave What you will bring The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria A passion to deliver an exceptional customer service engagement with all customers Engaging warm personality with the ability to quickly build rapport Emotional intelligence Organised with strong attention to detail Strong problem solving and negotiation skills Demonstrated ability to work independently and in a team environment Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical and Titanium Apply Now If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please forward your resume and a cover letter addressing the key selection criteria. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/ Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna. Lefevre@accesshc.org.au Applications close DATE: 22nd September 2024 A ccess Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices Position Description
