The Administrative Review Tribunal (ART) is seeking applications for multiple APS6 Team Leader positions across all of our state CBD locations, Adelaide, Brisbane, Canberra, Hobart, Melbourne, Sydney, and Perth, to support the Case Management sections. These hybrid and flexible positions are available on a full-time ongoing and full-time non-ongoing basis. About the opportunity We are seeking dedicated and operationally focused Team Leaders to join our case management operations team. This is an exciting opportunity for experienced leaders who are passionate about driving capability uplift, operational excellence, and delivering high-quality outcomes for tribunal users. Team Leaders are a critical component of the registry leadership structure and support the executive to deliver on the Tribunal's organisational priorities and statutory objectives. As a Team Leader, you will work across one or more jurisdictional areas of the tribunal and manage a geographically dispersed team. Reporting to an Assistant Director Operations (EL1), you will oversee day-to-day registry operations, workforce planning, and performance management, with a strong focus on coaching and developing team capability. You will drive a performance culture that is user-focused and aligned with the Tribunal's values, support strategic initiatives, lead continuous improvement, and support your team through change. We are seeking to fill Team Leader vacancies across multiple work areas, as outlined below. Applications & Early Case Assessment (AECA) The AECA section has responsibility for registering new applications and conducting preliminary jurisdiction assessments, as well as triaging and profiling to assist in determining appropriate case pathways Pathway Support The Pathway Support section provides administrative support for case management activities, including preparing files for case events before registrars, managing summons and finalising cases resolved during the case management phase. Please refer to the Position Description for more information about the requirements of the role. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website . What we offer: Flexible working options, including flexi-time and remote working to support you with your commitments outside of work. Competitive salary including generous superannuation employer contribution of 15.4% Salary packaging options Supportive career development opportunities Access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests Generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance and options to purchase leave. Employee Assistance Program for you and your family Positive and inclusive culture. Read our Enterprise Agreement for more information about our terms and conditions of employment. The key duties of the position include People management: Manage a team to deliver high quality services to users of the ART's services, members and registrars, with a focus on continuous improvement. Manage and develop individual and team performance. Plan and manage the workload and attendance of the team, including allocating, monitoring and quality-assuring work outputs. Model adherence to the APS Code of Conduct and other workplace policies to lead a positive, high-performance culture within the team. Stakeholder management: Develop and maintain strong, productive relationships with internal stakeholders, providing expert advice and support to members, registrars and staff in the management of cases and caseloads. Develop a culture of user-centred service and act as a point of escalation for complex user liaison. Case management oversight: Maintain an advanced working knowledge of applicable legislation and policy frameworks, operations, and practices of the jurisdictions of the ART. Oversee the management of the team's caseload and undertake case management tasks as required. About you: To be successful in this role, you will demonstrate: Well-developed leadership skills including ability to think strategically, manage dispersed teams and individual performance, develop capability and capacity, and drive change. Highly developed interpersonal, influencing and negotiation skills, including the ability to cultivate productive working relationships with a broad range of internal stakeholders, and the ability to deal effectively with the ART's diverse users. Excellent analytical and technical skills, including the ability to provide expert advice on complex issues to internal and external stakeholders ensuring advice is consistent with legislation, policies and procedures.
