Job Description You will lead the quality and process excellence agenda across Australia and New Zealand, ensuring our customers experience consistently high standards, drive the integration of our Quality Management System (QMS), and embed a culture of continuous improvement. This role is critical to enhancing customer trust, reducing cost-of-poor-quality, and ensuring operational resilience across our warehousing, production, and distribution network. Key Responsibilities Leadership & Strategy Lead, develop, and inspire the ANZ Quality Team, setting clear objectives and building future capability. Shape and execute strategies to elevate quality assurance, resolve claims effectively, and streamline business processes. Systems & Standards Champion ISO 9001 QMS and FSC standards, ensuring full compliance and retention of external certifications. Establish robust review processes, stakeholder engagement forums, and quality scorecards to track performance trends. Customer & Supplier Excellence Own the customer claims and supplier quality resolution process, ensuring timely, transparent, and effective outcomes. Partner with key customers and suppliers to strengthen relationships, address issues, and co-develop improvement strategies. Operational Support Provide expert guidance on quality for warehousing, production, and product issues across the DC network. Develop and maintain Standard Operating Procedures (SOPs), training programs, and audit frameworks to embed best practice. Lead initiatives to minimise scrap, rework, and defective inventory. Continuous Improvement Actively contribute to continuous improvement and Enterprise Lean Sigma (ELS) projects. Drive root-cause analysis and implement corrective and preventive actions to build systemic improvements.
