Job Description Full-Time & Part-Time positions available You are the beginning of an exceptional guest experience. As a Front Office Receptionist (Guest Services Agent), you will make our guests feel welcome and reflect the exceptional experience to come when they arrive! Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of a Heartist Support and value the contributions of all team members, creating trust and empowering our people Treat guests and team members from all cultural groups with respect, sensitivity and transparency. Be an advocate of ALL: Accor’s loyalty program to non-members Checking guests in and out maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Liaise with other departments to assist guests
