Job Description Team Summary The Risk & Identity Solutions team is responsible for leading the sales and delivery for all of Visa’s risk and dispute solutions in Australia, New Zealand and Pacific Islands (AuNZPI) cluster, and is part of the Value Added Services (VAS) organisation. The team collaborates with regional and global stakeholders to develop and scale Visa’s Risk, Identity and Dispute solutions, as well as partnering with local Account Executives to drive sales with local clients. What does the Senior Director, Risk, Identity and Dispute Solutions do: Reporting to the AuNZPI Head of Value-Added Services and based in Australia, the Senior Directory will be responsible for sales and commercialisation of Visa’s Risk, Identity and Dispute solutions and a key member of the local VAS leadership team. Risk, Identity and Dispute Solutions include a comprehensive set of Visa products and services that help Visa clients manage risk and fraud as well as enterprise dispute solutions that help financial institutions and other organisations prevent or manage disputes. Risk and fraud management are amongst the most prioritised areas of focus for Visa clients and this role is critical in ensuring Visa can proactively engage in this space and continue to be seen as the market leader. This strategic sales leader will work closely with other functions, including Visa’s consulting and analytics team, and other sales teams to deeply understand and address client pain-points, defining the functional, commercial, and regulatory requirements necessary to deliver their services. Furthermore, this position involves crafting and executing a comprehensive narrative that enhances Visa’s market presence and drives significant growth in the Risk and Dispute VAS business across the AuNZPI cluster. Responsibilities: Develop, execute and maintain a pipeline and successfully negotiate long term commercial outcomes for Visa. Provide leadership and guidance for a team of high caliber sales and solutioning professionals. Lead the commercialisation and go-to-market execution for new solutions, in partnership with regional and global stakeholders. Be the local advocate and evangelist for Risk, Identity and Dispute solutions across the local cluster, educating internal and externals stakeholders about the benefits of Visa’s capabilities and how they can assist clients and partners. Contribute to the product strategy and roadmap for Risk, Identity and Disputeservices, considering client nuances, such as market dynamics, issuer and fintech ecosystem, payment methods, local regulations, mix of digital payments, and opportunities for inorganic growth. Drive continuous innovation and outsized revenue growth through disciplined iteration of both short-term revenue opportunities and long-term big bets. Develop and maintain retention strategies across all the services to minimize risk of attrition. Link Risk, Identity and Dispute solutions with other Visa solution domains and client segments including managed services, to maximise value delivery. Represent the local cluster in regional and global forums, and other strategic initiatives to ensure local needs are considered and delivered. Why this is important to Visa Growing value-added services revenue is a key strategic priority for Visa. This role will play a critical role in delivering against this priority by leading the sales and commercialisation effort across the cluster and deliver against ambitious targets for region.
