About the Defence and Veterans' Service Commission The Defence and Veterans' Service Commission (DVSC) will provide independent oversight and evidence-based advice to government on reforms to improve suicide prevention and wellbeing outcomes for serving and ex-serving Australian Defence Force (ADF) members. The Interim DVSC currently resides within the Department of the Prime Minister and Cabinet (PM&C) but will commence as a separate entity on 29 September 2025. It is expected that staff will be employed under the Public Service (Terms and Conditions of Employment) (Defence and Veterans' Service Commission) Determination 2025. The DVSC will be established as a new Non-corporate Commonwealth Entity (NCE) to oversee reform across the whole Defence ecosystem. Establishment of the DVSC is in response to recommendation 122 of the Final Report of the Royal Commission into Defence and Veteran Suicide. As a new Commonwealth Entity, the DVSC is looking to recruit high performing and dedicated staff from a range of capabilities, who demonstrate integrity, independence and compassion. Key functions of the DVSC include improving supports for serving and ex-serving ADF members, collaborating with coroners to understand issues contributing to defence and veteran deaths by suicide, promoting the understanding of suicide risks for defence members and veterans and factors that can improve the wellbeing of defence members and veterans, including through engaging with people with lived experiences and promoting that lived experience and monitor, and inquire and report on the Commonwealth's implementation of the Government's response to the recommendations of the Defence and Veteran Suicide Royal Commission. Working at the DVSC Applicants are encouraged to consider their personal circumstances when applying for this role. The DVSC's areas of focus include monitoring, inquiring and reporting on the prevention of suicide, suicidality and the promotion of wellbeing amongst serving and ex-serving ADF members. We encourage applicants to familiarise themselves with the findings and recommendations of the Royal Commission into Defence and Veteran Suicide Final Report. The DVSC has a proactive wellbeing program in place, if you have any concerns speak to the contact officer before submitting your application. Governance and Corporate The Governance and Corporate team is responsible for delivering enabling services that support the operation of the Commission and facilitates the Commission's compliance with legislation, policies and guidelines as a non-corporate Commonwealth entity. The section is responsible for managing the efficient and effective operations of the DVSC, across finance, procurement, security, facilities, ICT, information management and governance. The section ensures DVSC's compliance with regulatory requirements and obligations and managing operational risk to protect the Commission's assets and reputation. It will collaboratively develop and implement the Commission's strategic framework, and contribute to the delivery of whole of agency priorities, with responsibility for the delivery of the DVSC's strategic objectives and strategic projects relating to enabling functions. It provides strategic direction and Commission-wide oversight across its corporate functions and strategic support to the reporting teams. The Section supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement and facilities management. About the Role We are seeking a skilled and motivated ICT professional to join the DVSC as an APS6 ICT Support Officer. This role will operate to deliver high quality ICT services across the DVSC, including in web services, IT supports and cyber security. You will: Coordinate with DVSC's shared services provider on ICT matters Maintain and enhance the DVSC's website and intranet, in compliance with accessibility standards, APS Digital Experience Policy and DVSC content policies Monitor web performance and analytics Identify and resolve security issues consistent with shared services arrangements Manage systems integrations Lead the provision of IT support for hardware, software, network and application issues consistent with shared services arrangements Manage ICT service requests, incidents and problem resolution for staff and senior leaders, consistent with shared services arrangements Implement and monitor cyber security measures in accordance with the Protective Security Policy Framework (PSPF), Information Security Manual (ISM) and the Essential 8 Contribute to the development of internal ICT related policies including but not limited to cyber security policies, procedures and awareness programs Lead ICT projects, including upgrades, migrations and new technology implementation. The key duties of the position include Capabilities of our ideal candidate The occupant of this role demonstrates integrity, independence and compassion while delivering the work of the Commission and: Demonstrated experience in managing and maintaining web services, with strong understanding of web technologies, CMS platforms and accessibility standards Proven ability to deliver high-quality ICT support services and resolve complex technical issues Knowledge of, and practical experience in, implementing cyber security frameworks, tools and controls that are consistent with the Essential 8 Strong problem-solving and analytical ability, with the ability to assess and prioritise competing demands Good communications skills with the ability to communicate technical concepts to non-technical audiences. Qualifications / Experience The following is required: Experience delivering services within a Commonweath ICT environment is required. The following is desired: Tertiary Qualification in computer science, IT or a related field or equivalent experience.
