Administration - Intake Officer RockhamptonCasual - $33.96 per hourStart Date: ASAP We’re looking for a high-energy, detail-loving Intake Officer to be the first point of contact for clients at Nurture & Thrive Psychology Rockhampton. This is more than just admin — it’s a front-line role that requires empathy, confidence, and serious organisation skills. This role is key to helping our clients take that first brave step into therapy. You’ll be the first point of contact for new referrals, coordinating intake appointments and managing our client waitlist with care and precision. What You’ll Be Doing:Actioning referrals from GPs, schools, and families — fast and accuratelyCoordinating intake appointments, sending consent forms via HalaxyManaging our intake inbox and incoming enquiries with warmth and clarityTracking waitlists and clinician availabilityLiaising with our in-person admin team to ensure a seamless client experienceSpotting gaps and taking initiative — not waiting to be told what to do Tools We Use:HalaxyGoogle DriveMicrosoft Word/ExcelDocuSign You’ll Be Great in This Role If You:Are quick-thinking, highly organised, and thrive in a dynamic roleCommunicate with confidence, warmth, and clarity — even under pressureCan multitask across systems like Halaxy, DocuSign, Google DriveDon’t need your hand held — you're solutions-focused and self-ledAre genuinely empathetic, but don’t get flustered easilyCan work independently while being part of a collaborative team. Why Join Us?At Nurture & Thrive, we are a warm, client-focused team committed to supporting families, children, and individuals across the lifespan. You’ll be joining a supportive and progressive practice that values flexibility, compassion, and clarity in the way we work.
