Homes NSW | Housing Services Location: Parramatta, with flexible/hybrid work optionsEmployment Type: Temporary full-time up to 12 months Salary range $99,938 – $110,271 pa, plus employer’s contribution to superannuation and annual leave loadingOpportunities for learning, development, and internal career progression. About The Team The Vacated Accounts Management Team (VAMT) is part of the Service Delivery Assurance Hub (SDAH) within Homes NSW. VAMT is responsible for reconciling accounts for vacated tenants across Housing Services. The team works with client services teams to ensure timely processing of refunds and debt recovery in compliance with Treasury Directions and the Public Finance and Audit Act. In addition to account reconciliation, VAMT oversees water management for Homes NSW providing operational support and guidance to Client Service Teams. Your role As the Assistant Project Officer, Water Management, you will play a key role within VAMT overseeing the review and resolution of water charges and disputes. This includes liaising with water authorities, managing investigations and reporting on water related matters. Your work will contribute to a fair and transparent system that supports equitable access to housing services. You will be responsible for the oversight of the end-to-end processing of water charge issues, ensuring Homes NSW operations teams are supported with accurate and timely information. What You’ll Do Provide project and operational support, including monitoring, reviewing and managing disputes in relation to water charges.Liaising with various stakeholders including Water Authorities.Update and collate documentation and records regarding relevant to water charges issues, policies and practices to ensure efficient service delivery.Communicate with relevant stakeholders to provide updates regarding water charge status and implementation issues.Provide a range of secretariat and administrative services, including coordinating and preparing responses to stakeholders and housing services teams to support water management delivery. You will be expected to navigate a dynamic high-volume environment balancing competing priorities and tight deadlines. Success in this role requires: - The ability to identify and respond to risks quickly and effectivelyStrong Stakeholder engagement and negotiation skillsA commitment to delivering high quality reviews compliant with policy and procedure in a high-volume work environment. What We’re Looking For To be successful in this position, you will possess exceptional organizational and time management skills, with proficiency in managing high-volume, end-to-end investigations, while maintaining accurate tracking and detail reporting to ensure progress. You Will Also Demonstrate A thorough understanding of Tenancy management and housing policies is highly recommended.Sound decision making skills, capable of exercising good judgement under pressure and contributing to effective outcomes through thoughtful analysis and collaboration.Strong written and verbal communication skills to prepare reports, adhoc responses as required and able to collaborate with various stakeholders at all levels.Experience using DCJ IT systems, including knowledge of Homes and the current maintenance system, is highly regarded but not essential. Training and support will be provided for successful candidates. Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Requirements Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Provide an example of when you had to work independently on a range of tasks in the face of competing priorities and tight timeframes.Provide an example of how you have used negotiation or influence to achieve a positive outcome with stakeholders. What was the greatest challenge you faced in achieving this. Applications close Tuesday, 9th September 2025 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please reach out to Mary-Anne Tillott via: mary-anne.tillott@homes.nsw.gov.au or 02 9675 8907 If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Syvonne Pereira via: Syvonne.Pereira@dcj.nsw.gov.au or 0402 600 846 Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
