About ACOR ACOR is a national, employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We have a proven track record for the successful delivery of large-scale multi-discipline projects, as well as smaller niche assignments. Our client’s needs are at the core of everything we do – their success is our success. We are proud of our workplace culture, and we reward and recognise our people who best represent our company values of excellence, passion, caring, integrity, collaboration and courage . This role will be working within a small internal team servicing a national business based in our Fremantle office. We are looking for an IT Support Officer with excellent customer service skills to join our team in a varied and dynamic role. This role will be diverse and include opportunities for skill development. Typical duties will include but are not limited to: Serve as the first point of contact for staff seeking technical assistance Respond in a professional and timely manner to service issues and requests Provide Application support such as user management, reporting and basic configuration updates Support local team with Printer, PC and personal Device configuration/support/troubleshooting Act as an intermediary to senior IT support, vendor support and other internal SME Improve the effectiveness of the Helpdesk function by developing support documentation Skills & Experience - Required: Excellent communication (written and verbal) and interpersonal skills Ability to work autonomously while maintaining service standards Strong and proactive work ethic, punctual and reliable Demonstrated initiative, problem solving and time management skills Skills & Experience - Preferred: Tertiary qualification (Certificate 3 or higher) in relevant field Experience with Windows 10/11 Experience with MS office 365 Basic LAN/WAN/WIFI knowledge Experience troubleshooting hardware issues Benefits of ACOR: Attractive remuneration package, commensurate with experience Employee Assistance Program Discounts on everyday products and services Regular social and fundraising events Ongoing learning & development 100% employee owned company Please include a cover letter and resume with your application. ACOR is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants must have full working rights in Australia and already be residing in the country to be considered for any role.
