Overview Senior Business Analyst role at NSW Trustee and Guardian . Ongoing full-time position (35 hours per week). Location: Sydney, with flexible and hybrid working options. Clerk Grade: 9/10. Base salary range: A$129,464 to A$142,665 per year, plus superannuation and annual leave loading. Responsibilities Translate complex business needs into actionable requirements that enable high-impact projects across the organisation. Provide input and analysis to support business cases for strategic initiatives, driving measurable outcomes. Collaborate with stakeholders to identify opportunities for leveraging existing systems or implementing new solutions to meet evolving business requirements. Collect, analyse, and document business and functional requirements to guide solution design and delivery. Design solutions that align with organisational priorities and enhance operational effectiveness. Prepare test plans, user guides, and communications to support User Acceptance Testing and successful solution adoption. Provide clear, plain-language guidance on technical issues to business and non-technical stakeholders. About us At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year. Our commitment to diversity Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds. About the team The Project Delivery team within the Information Technology division drives the successful delivery of technology-enabled initiatives that support the organisation's strategic priorities. The team applies robust governance and best-practice frameworks to ensure projects are delivered efficiently on time, and to a high standard, enabling innovation and lasting value for the community we serve. About the role The Senior Business Analyst is a key contributor to the Information Technology division's delivery capability, supporting high-impact initiatives that advance the organisation's strategic priorities. You will work with stakeholders to translate business needs into actionable solutions, facilitate collaboration between business and technical teams, and support User Acceptance Testing to ensure solutions achieve intended outcomes. This role requires a commitment to service excellence, continuous improvement, and delivering value across complex projects. Key responsibilities Translate complex business needs into actionable requirements that enable high-impact projects across the organisation. Provide input and analysis to support business cases for strategic initiatives, driving measurable outcomes. Collaborate with stakeholders to identify opportunities for leveraging existing systems or implementing new solutions to meet evolving business requirements. Collect, analyse, and document business and functional requirements to guide solution design and delivery. Design solutions that align with organisational priorities and enhance operational effectiveness. Prepare test plans, user guides, and communications to support User Acceptance Testing and successful solution adoption. Provide clear, plain-language guidance on technical issues to business and non-technical stakeholders. About you The ideal person will have: A strong background as a Business Analyst with extensive experience and skills. Sound knowledge and experience using Microsoft Dynamics 365. Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management. Positive “can-do” attitude and enjoys delivering on large, complex objectives in a changing environment. Resilience with a positive approach to work and you demonstrate excellent time management and prioritisation skills. What we offer NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: Work-life balance with flexible work options (working from different locations, variable start/finish times, job sharing). Various leave options (recreation, parental, and flex leave up to 24 days per year). Career development including study leave and acting opportunities. Access to Fitness Passport, employee assistance program, and annual flu vaccinations. How to apply To apply for this role: Complete the online application via IworkforNSW. Submit a resume (maximum five pages). Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability. Read: writing your job application for tips with the application process. Applications close 11:59pm, Sunday 31 August 2025. Contact information For enquiries about the role, please contact Aref Ebadi – Senior Manager, Project Delivery via email: Aref.ebadi@tag.nsw.gov.au. For enquiries about the recruitment process, please contact Antonio Caswell - Talent Advisor via email: Antonio.Caswell@tag.nsw.gov.au. Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. Important notices If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au Offers of employment will be subject to reference checks and relevant clearances. A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. Thank you for your interest in this role. We look forward to receiving your application. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Government Administration J-18808-Ljbffr
