Overview Keep our customers’ EHS solutions running at their best. Are you detail-oriented, curious, and motivated by solving problems that matter? At Evotix, we’re looking for a Managed Services Analyst to help clients get the most from their EHS software. In this role, you’ll support the day-to-day administration and maintenance of our applications, troubleshoot issues, and configure solutions to fit customer needs. You’ll collaborate with both clients and internal teams to optimise performance, ensure smooth functionality, and deliver an outstanding experience throughout the customer journey. If you’re excited by the idea of combining technical know-how with customer focus to make a real impact—we’d love to hear from you. Please note: this role is fully remote, and we welcome applications from candidates across Australia. Note: We are not seeking external recruitment agencies at this time. Direct applications from candidates are warmly welcomed. Responsibilities Provide application support, troubleshooting, and issue resolution for clients utilising Managed Application Services. Assist in system configurations, user administration, and workflow automation. Monitor application performance and proactively identify areas for improvement. Collaborate with technical teams to support software upgrades, patch management, and testing. Document support activities, system changes, and user inquiries to ensure knowledge sharing. Develop training materials and conduct user training sessions to improve software adoption. Work closely with internal stakeholders, including Product, Engineering, and Customer Success teams, to enhance service delivery. Ensure compliance with security policies and industry best practices. Qualifications Technical At least 2 years of experience in application support, software administration, or a related role. SaaS platform experience, including configuration, optimization, and troubleshooting. Familiarity with any Evotix software or EHS software is a plus. Experience with system configurations, workflow automation, and user administration. Knowledge of SQL, scripting (e.g., SQL or Drools), or system integrations (a plus). Strong troubleshooting, analytical, and problem-solving skills. Experience with ticketing systems, incident, and problem management. Behavioural Excellent communication skills, with the ability to explain technical issues clearly to non-technical stakeholders in writing and verbally. Strong customer relationship management skills, including building trust, managing expectations, and handling escalations. Empathy and active listening to understand customer pain points and tailor solutions to their needs. Confident stakeholder management, engaging effectively with technical, business, and executive-level stakeholders internally and externally. A high degree of accountability and ownership, acting as the customer’s advocate. Continuous improvement mindset, with the ability to identify opportunities to enhance operational efficiency and customer outcomes. Role Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Software Development J-18808-Ljbffr
