Overview HSO is a leading Microsoft Partner with an established pedigree in Dynamics. Although we are relatively new to the ANZ region, we have quickly made our mark as a safe pair of hands for customers' D365 implementations. Our rapid growth over the last 2 years means we are now looking for a Dynamics 365 CE Support Functional Consultant to join our growing team. This role can be based in Australia or New Zealand (Sydney / Melbourne / Brisbane / Auckland / Christchurch). Responsibilities Functional Support: Provide functional support for Dynamics 365 CE applications, addressing issues related to configuration, customization, workflows, and integrations. Issue Resolution: Troubleshoot and resolve functional problems, logging and managing support tickets through to resolution. Client Communication: Maintain clear and effective communication with clients, understanding their needs and providing timely updates on issue resolution. Configuration and Customization: Configure and customize Dynamics 365 CE as per business requirements, including entity creation, form customization, and workflow automation. Training and Documentation: Provide training to users on Dynamics 365 CE functionalities and create comprehensive documentation for processes and configurations. Continuous Improvement: Identify opportunities for system and process improvements and collaborate with development teams to implement changes. Compliance and Best Practices: Ensure all configurations and customizations comply with Microsoft best practices and organizational guidelines. Requirements Qualifications and Skills The right to work in either Australia or New Zealand Experience: Minimum of 3 years of experience in supporting and configuring Dynamics 365 CE applications, with end-to-end delivery including all aspects of the project lifecycle. Technical Skills: Proficient in Dynamics 365 CE configuration, customization, and administration, including PowerApps and Power Automate. Knowledge of Power BI is a plus. Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve functional issues efficiently. Communication: Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience. Customer Focus: Strong client-facing skills, with a focus on delivering exceptional support and service. Relevant Microsoft certifications Benefits Why should you choose HSO ANZ? HSO is a leading Microsoft Partner specialising in Dynamics 365. In addition to offering customers Microsoft's premier ERP solution, you will be able to draw on HSO's wide range of unique, industry-specific solutions. These ISVs will enable you to develop the best strategy for a customer's digital transformation. You will be able to leverage more than 2000 like-minded professionals within the wider HSO group. HSO's proven Project Methodology Excellerate ensures projects are executed predictably, delivering high-quality results most efficiently. On joining HSO, you will receive excellent remuneration and employee benefits. You will have access to HSO Academy, our online and in-person learning tool, which you can leverage to ensure you shape your career path. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology, Information and Internet J-18808-Ljbffr
