Overview Join to apply for the Chief Operating Officer - ADF role at Bupa Get AI-powered advice on this job and more exclusive features. Full Time Manager: Director ADF Location: Melbourne / Sydney About the opportunity Bupa’s contract with ADF Health Services provides end-to-end health support to 85,000 Australian Defence Force (“ADF”) personnel across multiple sites. This includes a multi-faceted health professional workforce and off-base services enabled by Bupa. The Chief Operating Officer (COO) leads and oversees the day-to-day operations of the business, ensuring that the company’s operations run smoothly and efficiently in line with ADF objectives. This role reports to the Director ADF. Responsibilities Lead a multi-disciplinary team in the effective delivery of the day-to-day operations of on-base services by Bupa and contracted staff, ensuring achievement of Contract targets. Utilise deep organisational knowledge to contribute to and deliver the ADFHSC strategy and business plan, ensuring that it is future focused. Establish and maintain relationships with Joint Health Command (JHC) counterparts to understand the opportunities and challenges in the ADF environment. Drive positive relationships with partners, ensuring that contracted obligations are fulfilled and that service delivery to ADF members, including associated SLAs are achieved. Develop and foster a culture that inspires and empowers employees across the business and delivers results for the ADF and their members. Role model the development of talented leaders, facilitating a positive employee experience across the business and lifting employee engagement rates. Utilise data from service delivery to continually improve the customer experience and deliver efficiencies. Lead continual improvements to the Service Management Plan (SMP), effectively responding to identified service and improvement initiatives. You will / have Tertiary qualification in Healthcare or Business qualification. Significant proven experience in the defence sector. Significant proven experience managing large-scale operating environments in a commercial clinical setting. Experience in delivery of public or private health services to meet agreed contractual obligations and SLAs. Strong and engaging leadership skills and a demonstrated ability to act in a leadership role at senior management level. Demonstrated commitment to, and practice of, leadership-driven culture and building collaborative working environments across a national network. Proven ability to set and achieve clearly defined objectives and measures to drive business outcomes and meet service level agreements. Seniority level Executive Employment type Full-time Job function Management and Manufacturing Industries Hospitals and Health Care J-18808-Ljbffr
