Location: Sydney or Melbourne Company: FeverUp About Us: FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities. About the Position: We are seeking a dedicated and enthusiastic Assistant Event/s Manager to support multiple FeverUp immersive experiences. This Assistant Event/s Manager will be reporting to the Event manager of each venue and responsible for supporting the Event Manager with daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service. Key Responsibilities: Operational Management: Supporting the Event Manager by ensuring the quality of the experience taking place in the venue, including cleanliness of the site, site safety, and event operations. Maintenance of roster and daily checklists. Assist with ordering supplies , managing merchandise stocktake , and keeping operational expenditure (OPEX) low Support opening/closing procedures, cover shifts and provide operational flexibility Event Quality: Ensuring the quality of the experience of events taking place in the venue. Provide a welcoming and informative introduction to all guests and have passion for delivering positive experiences to guests. Handle routine customer inquiries and issues Monitoring guest satisfaction , gathering feedback , and regular reporting on experience quality to Event Manager Team Leadership and Scheduling: Supervise in the absence of the Event Manager, support a team of guest attendants and technical staff, and assist training of any new staff where required. Assisting with or creating staff rosters Participation in management meetings in the absence of Event Manager Health, Safety and Incident Management Implement and monitor health and safety protocols. Manage emergency procedures and implement first aid when necessary. Formal incident reporting (e.g. for injuries or abusive behaviour) to Event Manager Ensuring compliance with local laws and internal policies Cross-Functional Liaison Work Dealing with all contractors, suppliers, cleaning companies, and liaising with any external teams running an event on-site. Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities Must Have: Previous experience in events, entertainment, hospitality Excellent customer service and communication skills Passionate about improving customer experience Comfortable troubleshooting technical issues or reviewing system logs Ability to work flexible hours, weekends, and holidays Hold (or willing to obtain) First Aid certification and Working with Children Check (NSW/VIC) Job Types: Freelance, Contract Pay: $25.00 – $30.00 per hour Work Authorisation: Australia (Required) Work Location: In person
