About the Role: We are seeking an experienced and customer-focused Retail and Service Manager to lead our team and oversee the daily operations of our service station and retail outlet. This role is ideal for a results-driven professional with a passion for delivering exceptional customer experiences, managing staff, and achieving sales targets. Key Responsibilities: Lead and supervise retail and service staff to ensure smooth daily operations Drive a customer-first culture and handle escalated service issues professionally Monitor inventory, ordering, and stock control processes Analyse sales and performance data to improve business efficiency Ensure compliance with company policies and industry regulations Conduct staff training, performance reviews, and rosters Maintain store presentation and merchandising standards Requirements: Proven experience in a retail or service management role Strong leadership and team management skills Excellent communication and interpersonal abilities Ability to manage budgets, KPIs, and business targets Solid understanding of customer service best practices Proficient with POS systems and retail software Flexible to work weekends and public holidays if required Relevant qualifications in Retail Management or Business (preferred) What We Offer: Competitive salary with performance bonuses Opportunities for career development and training Supportive and inclusive team environment Staff discounts and other benefits
