Concierge – Food, Nutrition & Dining Experience - Immediate Start - State of the Art Facility - Great Renumeration - Epping, Victoria. Concierge – Food, Nutrition & Dining Experience (Must have Aged Care Experience in Clinical or Similar Role) Make Every Meal Matter – Create Exceptional Dining Experiences for Our Residents Please ensure you have a CV and a Cover Letter specific to this role. This is Residential Aged Care. About Us: Oxa Care is a leading residential aged care provider in Melbourne’s north. With a strong focus on resident wellbeing, compliance, and service excellence, we are seeking a highly organised and proactive Concierge – Food, Nutrition & Dining Experience, to drive continuous improvement across our facility. This role will suit someone who is not only process-driven but also eager to get involved in day-to-day operations and make a practical difference on the dining room floor. Must have Residential Aged Care experience to be considered. About This Role Are you passionate about enhancing the daily lives of older adults through exceptional food and dining experiences? Oxa Care is seeking a dedicated Food, Dining & Nutrition Concierge to join our team and become the vital link between our residents, kitchen team, and care staff. In this rewarding role, you'll be at the heart of creating person-centered dining experiences that respect individual preferences, cultural backgrounds, and nutritional needs while ensuring compliance with Aged Care Quality Standards. What You'll Do Champion Resident Voice Facilitate monthly food forums and dining meetings with residents Conduct quarterly satisfaction surveys and weekly one-on-one feedback sessions Ensure every resident's dietary preferences, cultural needs, and special requirements are heard and respected Drive Continuous Improvement Monitor food-related feedback trends and escalate concerns appropriately Manage complaint resolution within 3 working days Collaborate with chefs, dietitians, and clinical teams on menu planning and improvements Ensure Nutritional Excellence Document and regularly review resident allergies, intolerances, and dietary requirements Support therapeutic and texture-modified diet compliance Coordinate with clinical staff to maintain accurate nutritional care plans Create Positive Dining Environments Enhance mealtime experiences through thoughtful environmental adjustments Support resident independence using reablement approaches Facilitate family involvement in dining experiences What We're Looking For Essential Requirements: Strong communication skills – you'll be connecting with residents, families, and multidisciplinary teams daily Experience in hospitality, aged care, or health settings – understanding of service excellence and person-centered care Knowledge of food safety and aged care standards – commitment to maintaining high-quality, safe dining experiences Problem-solving abilities – experience in feedback gathering and complaint resolution Collaborative mindset – passion for working as part of a caring team Highly Regarded: Qualifications in nutrition, hospitality, aged care, or related fields Experience working with chefs, dietitians, or clinical teams Familiarity with Aged Care Quality Standards (particularly Standard 6: Food and Nutrition) Your Impact Success in this role means: Achieving ≥90% resident satisfaction with meals and dining experiences Resolving food-related complaints within 3 working days Engaging ≥70% of cognitively able residents in food forums Maintaining 100% compliance with nutrition documentation Contributing to quarterly menu reviews with meaningful resident input Why Choose Oxa Care? At Oxa Care, we believe every meal should be a moment of joy, connection, and nourishment. As our Food, Dining & Nutrition Concierge, you'll be empowered to make a real difference in our residents' daily lives, working in an environment that values: Person-centered care that respects individual preferences and dignity Continuous improvement through resident feedback and collaboration Professional development in aged care excellence Meaningful work that enhances wellbeing and quality of life Ready to Make Every Meal Matter? Position: Food, Nutrition & Dining Concierge Employment Type: Part-time options available - up to 38 Hours Per Week Location: Oxa Care Residential Aged Care Facility Reports to: Quality & Compliance Manager / Director of Nursing / Operations Manager If you're warm, approachable, and passionate about improving the wellbeing of older adults, we'd love to hear from you. Apply now and become part of a team where your dedication to exceptional dining experiences will truly make a difference in the lives of our residents. Oxa Care is committed to creating inclusive, respectful environments where every resident can thrive. We welcome applications from candidates of all backgrounds who share our commitment to person-centered care.
