Are you passionate about creating memorable experiences? Bring your hospitality and customer service skills to Iglu, where you’ll help shape the resident experience and support a new generation of students live their best lives. As a market leader in Australian student accommodation, our properties in Sydney, Brisbane and Melbourne offer thoughtfully designed spaces and a friendly, inclusive atmosphere for a diverse resident community. Cool design and warm hospitality are at the core of everything we do. Innovative and dynamic, no two days at Iglu are ever the same. As part of the Customer Service team, you’ll enjoy a culture that’s vibrant, fun and collaborative. We encourage personal and professional development in a welcoming and supportive environment. Our Front Desk Receptionists: Thrive on delivering best-in-class customer service Crush day-to-day administrative tasks Contribute creative ideas to enhance the resident experience Engage with our future residents and assist them with reservations Support residents through their arrival and departure Get involved in broader aspects of property operations, such as Facilities, Sales and Finance Do you have what it takes? To be successful you will have the following skills and attributes: Strong customer focus and a passion for people Ability to work as part of a team and independently Excellent communication and problem-solving skills Effective time management and organisational skills A ‘can do’ approach to the work Availability across a 7-day roster (no night shifts required!) A background in hospitality or hotels is desirable but not a necessity What’s in it for you? Inclusion in a fun, inclusive, and multi-cultural team environment Exposure to the Purpose-Built Student Accommodation sector Opportunity to develop business skills in sales, marketing and operations Recognition of great outcomes, celebrating achievements as a team Opportunity to step-up your game and be provided with future opportunities If this sounds like your kind of role and you’re ready to make an impact, we’d love to hear from you. Apply now and be part of something great at Iglu! By submitting an application for a role with Iglu you are agreeing to your application being kept on file for up to 12 months for talent pooling purposes. This will enable you to be considered for further roles during this time. Your personal information contained in your application will be stored in line with Iglu’s Privacy Policy. Agencies please note: recruitment for this position is being managed directly by Iglu. We will reach out to our preferred agency partners in the instance we require additional recruitment support. Your respect for this process is appreciated.
