An exciting new opportunity exists at Central Australian Women’s Legal Service to join our team. CAWLS is a busy community legal practice with a vibrant and dedicated team committed to providing representation and excellent outcomes for our clients through legal advice and representation and wrap around support. Many of our clients are women who have experienced or are experiencing Domestic and Family violence. We are seeking a self-motivated candidate with excellent communication and problem-solving skills, and a strong work ethic. The right candidate will be passionate about improving access to justice for women in Central Australia Excellent ongoing training and on the job support will be provided to the successful applicant. CAWLS receptionist is part of a team working together to provide the best experience for clients seeking assistance from CAWLS. Each day is different, and the work is variable. Team members are expected to step in and assist each other as necessary. the role of the receptionist is varied and includes: Front of House/Reception duties including answering telephones and greeting clients & other visitors attending the office in a welcoming and appropriate manner, relaying messages and making appointments for clients. Client intakes, managing appointment calendar & data entry. Assisting CAWLS lawyers to ensure clients receive legal assistance in a culturally safe and respectful manner. Monitor and action incoming & outgoing emails via the CAWLS generic email inbox Action referrals from all agencies including Supportlink in a timely manner Intake procedures including conflict checks, completing intake forms, appointment bookings in calendars using established templates, notifying lawyers of appointments and contacting clients the day prior to remind them of appointments. Collect & enter required data for internal data collection systems ensuring file notes and data entry is completed in a timely manner & provide data reports when requested. Maintain the in/out mail register, monitor and order stationery & other office supplies as required. Ensure the office is opened and closed securely each day. Provide first aid in accordance with training and oversee compliance & ordering of first aid supplies in the office & vehicles. Participate in projects and activities contributing to the promotion of CAWLS such as stalls at community events. Administration tasks as required to efficiently run the reception area including general tidying, cleaning and end of day office closure, mail & shopping run. Assist with vehicle fleet management including arranging vehicle maintenance bookings, regular vehicle cleaning and updating the maintenance register. Assist in onboarding and training new administrative/front of house staff to ensure a smooth integration into the team, when required. Report any Work Health Safety issues that may arise or come to attention in the work environment. Comply with the requirements of any applicable legislation relating to the legal practice. Administrative assistance to other members of staff as required or otherwise as directed by Practice Manager and/or Senior management. Formal qualifications are not required for this position however previous experience working in an office environment is a requirement including: Demonstrated ability in the use of computer software programs in particular MS Word & MS Excel and Outlook. Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups. Excellent attention to detail and written skills when communicating with others, both internally within the organisation and externally Accomplish tasks effectively within time frame given and carry out administrative duties in an efficient and timely manner. At CAWLS we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this role. This is a female identified role. An applicant's gender is a genuine occupational requirement of this position, authorised by s35 of the NT Anti-Discrimination Act and Division 4 (s30, ss1 & ss2a ,c ,g, e, & h) of the Sex Discrimination Act 1984. Applicants are required to have a current NT Driver’s License, NT Ochre Card, current Criminal History check & First Aid certificatev (or the ability to obtain). For more information email recruitment@cawls.com.au using the subject line: Receptionist / Intake Officer - Alice Springs enquiry via EthicalJobs. A position description is attached.
