Job Title: Customer Service & Operations Assistant Location: Sydney, Australia Job Function: Customer Service / Operation Employment Type: Full-Time Job Description Provide frontline support to local customers by answering inquiries, assisting with shipment updates, and ensuring a high standard of customer service. Assist with booking arrangements with carriers and coordinate with vendors for cargo pick-up and trucking deliveries. Track shipments and update customers with real-time status, ensuring they are informed throughout the shipping process. Liaise with overseas offices to follow up on bookings, documentation, and timely arrival notifications to clients. Use internal ERP systems to accurately enter shipment details, input sales and cost data, and follow internal procedures for job file creation, cost approvals, and documentation updates Support backend operational tasks with training provided for future involvement in full shipment handling. Qualifications Open to fresh graduates with a diploma or degree in business, supply chain, logistics, or a related field; prior experience in logistics or customer service is an advantage but not required. Strong communication and problem-solving skills, with the ability to respond professionally and effectively to customers and internal stakeholders. Proficient in Microsoft Office and eager to learn shipment management or logistics systems; high attention to detail and ability to manage multiple tasks in a fast-paced environment.
