Description Overview We are seeking an experienced Case Manager – Relationships to join our team. In this role, you will provide dedicated service to insurers and the client Trustee, supporting members through Death, Terminal Illness, Income Protection, Permanent Incapacity and Total & Permanent Disablement claims. This position requires professionalism, empathy, and strong case management skills to ensure members receive accurate and timely information, delivered with respect and sensitivity. Make a meaningful impact by guiding members through complex and sensitive claims. Join a professional, collaborative team with a strong focus on service excellence. Access career growth, training and flexible working arrangements. Key Responsibilities Manage a portfolio of claims with ownership and accountability Provide clear, respectful and proactive communication to members Establish rapport and build trust to support positive experiences Minimise delays through effective coordination and document management Handle sensitive and complex conversations with empathy and care Collaborate with colleagues and stakeholders to achieve quality outcomes Contribute to service improvements and process enhancements Ensure compliance with all legislative and regulatory requirements Skills & Experience Case management or assessment experience (group life or personal injury) Knowledge of group insurance and superannuation (Death, TPD, TIB, PI) Strong analytical, problem-solving and decision-making skills Proven ability to manage multiple priorities effectively Excellent communication skills, both written and verbal Empathy and resilience when dealing with sensitive matters RG146 compliant (or willingness to obtain) Tertiary qualifications in business, insurance, legal, financial planning or related disciplines (desirable) What We Offer Meaningful work supporting members during critical life events Professional, supportive and collaborative team environment Career development opportunities within the insurance and superannuation sector Hybrid and flexible working arrangements Commitment to training and ongoing professional development Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
