Senior Academic Engagement Manager, Dimensions & Altmetric - APAC Join to apply for the Senior Academic Engagement Manager, Dimensions & Altmetric - APAC role at Digital Science . About Digital Science We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Your new role At Digital Science, we put our customers at the core of everything we do. We strive to provide an exceptional experience for our rapidly growing Academic customer base—from the first touchpoint, through implementation, and throughout their ongoing use of our platforms. As the Senior Academic Customer Engagement Manager for APAC, you will play a pivotal role in engaging with universities, institutions, and consortia across the region. While your primary focus will be Dimensions and Altmetric, you will also bring working knowledge of Elements and Figshare to support multi-product adoption and ensure a holistic customer experience. Depending on experience, this role may include people management responsibilities, providing leadership and mentorship to colleagues in the region. You will partner closely with Support, Product, and Sales teams to help customers maximize the value of our solutions, deliver proactive engagement initiatives, and act as a trusted advisor to drive adoption, retention, and growth. What you’ll be doing Develop a strong understanding of Digital Science solutions (Dimensions, Altmetric, and exposure to Elements and Figshare), customer needs, and regional research workflows. Lead training and engagement programs (virtual and in-person) to onboard, educate, and support customers, ensuring high adoption and satisfaction. Serve as a key point of contact for Academic customers in APAC, working cross-functionally with Support, Product, and Sales to resolve issues and strengthen relationships. Promote new features and product capabilities to drive usage, providing best practice recommendations tailored to the APAC research ecosystem. Partner with Sales on renewals and expansion opportunities, providing customer insights and helping shape strategies for retention and growth. Identify risks to adoption and proactively design engagement approaches to address them. Manage and mentor other team members, building capacity and capability for best in class customer engagement and support across the APAC region. Provide documentation and feedback loops through customer communications, internal knowledge sharing, and structured input to Product. What you’ll bring to the role 4 years of experience in Customer Success or Customer Support in a B2B software context. Excellent communication and relationship-building skills with a range of stakeholders in Academic institutions. A self-starter who is proactive, organized, and able to thrive in a fast-paced, distributed environment. Empathetic and customer-focused, with a strong track record of advocacy and problem-solving. Experience in teaching or training technical products; comfortable with live troubleshooting in customer settings. Understanding of enterprise software implementations and ongoing support in large, complex organizations. Optional: Experience working with Academic organizations and institutions. Optional: People management experience with a track record of coaching and team development. Living our Values We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. Our values include bravery, collaboration, openness, and community, and we aim to foster an inclusive and diverse workplace. At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. We are an equal opportunity employer and committed to building a workplace where every individual feels valued and belongs. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Note : This posting may close early if a high volume of applications is received. J-18808-Ljbffr
