Overview At Optus, we don’t sit back and let the future happen to us — we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. This role will be focused on Enterprise Business. This is a two year fixed term role. Closing date Sunday the 14th of September, or earlier. Our Process Centre of Excellence (PCoE) is at the heart of Optus’ transformation. We redesign, simplify, and standardise critical processes to improve both customer and employee experience, ensuring that our brand and culture consistently put people first. Acting as a key interface across frontline and business functions, the PCoE plays a pivotal role in delivering Optus’ strategic priorities. Responsibilities Shape and lead a process transformation strategy for our Enterprise and Business customers that simplifies processes and puts customers at the centre. Deliver large-scale process improvements focused on the Enterprise / Business portfolio using advanced process improvement capabilities such as Lean Six Sigma and automation to boost efficiency and impact. Partner with senior leaders to remove friction and ensure new products and solutions launch with seamless experiences, and that it’s easy for our customers to get the most out of their existing relationships with Optus. Drive a portfolio of high-value initiatives, tracking success through customer-focused measures (NPS), efficiency gains, and cost savings. Build trusted relationships across the business and industry to influence outcomes and share best practice. Lead, coach, and inspire a high-performing team of process excellence professionals. Qualifications & Experience Extensive experience in transformation, process design, and customer experience leadership — with proven impact across Business, Consumer and Enterprise environments with an ICT focus. Certified Lean Six Sigma Black Belt (or Master Black Belt), with a track record in automation (RPA). Australian Citizenship and the ability to attain AGSVA baseline clearance, NV1. Previous baseline clearance advantageous for high-impact, nation-critical projects in a trusted environment. Proven leader who influences at the highest levels and thrives in complex, matrix environments. Knowledge of ISO 27001 and ISO 9001 is desirable. Strong commercial acumen, balancing business performance with customer-first outcomes. Skilled in leading people through developing talent, building capability, and championing continuous improvement. What’s in it for you? 3 days in the office, 2 days remote – with flexible hours to suit. Competitive leave including 2 'Connected Leave' days. Access to resources, webinars and support via the ‘Parents at Work portal’. Own your growth by accessing an extensive online and facilitator-led learning catalogue. Connect at work through employee-led volunteer groups and vibrant campus life with facilities including restaurants, cafes, gym, GP and more. Free Optus bus from Macquarie University Metro Station (morning and afternoon). Keen to see what it’s really like to work at Optus? Search OptusLife on LinkedIn to go behind the scenes! Diversity, Inclusion & Belonging Optus values diversity and is committed to equal employment opportunity for all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as LGBTQIA, Aboriginal and/or Torres Strait Islander peoples and veterans. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We will respond within 48 hours. For more information, visit our Diversity, Inclusion & Belonging page. J-18808-Ljbffr
