Join to apply for the Customer Solutions Architect, ANZ role at Cloudflare About Cloudflare: at Cloudflare, we are on a mission to help build a better Internet. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its global network, which gets smarter with every request. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We value curiosity, empathy, and a commitment to learning. We hire the best people based on potential and support them throughout their time at Cloudflare. Available Location: Sydney, Australia. About the Role As a Customer Solutions Architect at Cloudflare, you will be an integral part of the post-sales team, serving as the senior-most technical expert and advisor for our most strategic and technically complex customers. This role is designed for a seasoned technologist who thrives on onsite customer interaction, solving real-world challenges, and leading through thought and innovation. You will help customers maximise the value of Cloudflare’s solutions, ensuring they are fully equipped to meet their security, performance, and reliability needs. In this role, you will engage as a trusted advisor, understanding each customer’s infrastructure, challenges, and goals. You will architect solutions that enhance operations, optimise performance, and minimise risks. Customers will rely on your expertise to tackle complex technical issues, refine architectural frameworks, and drive business success through Cloudflare’s technology. As a thought leader, you’ll represent Cloudflare at conferences, industry events, and speaking engagements, and contribute to knowledge articles, white papers, and thought leadership pieces that empower customers and internal teams. While embedded onsite with the customer, you’ll collaborate with Customer Success, Support, Sales, Partners, Product Management, and Engineering to advocate for customer needs and ensure our product/solutions roadmap aligns with real-world requirements. Through these cross-functional relationships, you’ll bring valuable customer insights that influence product improvements and best practices. This role is ideal for an individual contributor who combines strategic thinking with hands-on expertise and enjoys working with customers onsite. You’ll have the autonomy to shape solutions, make impactful decisions, and mentor teams across Cloudflare. Your contributions will support Cloudflare’s mission to build a better internet by enabling customer success through technology and innovation. Responsibilities Customer Engagement & Technical Leadership: Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and resonate with Cloudflare’s solutions. Lead architectural discussions, design sessions, and solution reviews to ensure optimal application of Cloudflare offerings in customer environments. Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams. Thought Leadership & Knowledge Sharing: Represent Cloudflare at industry conferences, webinars, and customer events; write knowledge articles, white papers, and best practice guides to support customers and internal teams. Act as an industry thought leader by identifying emerging trends and developing strategies to address them, positioning Cloudflare as an innovative leader. Cross-functional Collaboration: Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback informs the product roadmap and enhances the customer experience. Mentor and upskill internal teams and junior technical resources, fostering continuous learning and technical excellence. Consultation & Application of Industry Best Practices: Leverage industry knowledge to advise customers and implement best practices in security, network optimisation, scalability, and performance tuning, tailored to their needs. Stay current with industry trends and Cloudflare’s evolving solutions to provide informed guidance. Desirable skills, knowledge and experience 10 years in a technical customer-facing role (e.g., Solutions Architect, Technical Account Manager) in cloud networking, security, or web infrastructure. Extensive knowledge of networking protocols, cybersecurity, web performance, and cloud infrastructure. Experience with Cloudflare products or similar web infrastructure and security solutions is highly desirable. Excellent written and verbal communication skills, with experience presenting complex topics to technical and non-technical audiences. Proven track record of speaking at conferences and writing technical articles; recognized as a thought leader in a technology field. Strong consultative skills with a history of solving complex technical problems in customer environments. Ability to translate customer requirements into practical, scalable solutions aligned with Cloudflare’s stack. Prior customer onsite placement experience is a plus. What Makes Cloudflare Special? We’re a highly ambitious technology company with a soul, committed to protecting the free and open Internet. Projects include Project Galileo (supporting journalism and civil society), the Athenian Project (supporting state and local governments), and public DNS resolver 1.1.1.1, which prioritizes privacy and does not store user IPs. Sound like something you’d like to be part of? We’d love to hear from you! This position may require access to information controlled under U.S. export laws. Offers may be conditioned on authorization to receive software or technology without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are available for applicants with disabilities. If you require an accommodation to apply, please contact hr@cloudflare.com or mail to 101 Townsend St, San Francisco, CA 94107. J-18808-Ljbffr
