Job Description As the technical authority for CRM, you’ll lead the design and delivery of enterprise-grade solutions using Microsoft Dynamics 365, Power Platform, and Azure Integration Services. This role blends strategic impact with hands-on leadership, driving innovation across banking channels while mentoring engineering teams and uplifting CRM capability. Join a team where your expertise shapes scalable, secure platforms that elevate customer experience and enable smarter business decisions. In this role, you will Lead the design and delivery of scalable CRM solutions using Microsoft Dynamics 365, Power Platform, and Azure Integration Services. Embed AI-driven capabilities like Dynamics 365 Copilot to automate tasks, improve data accuracy, and enhance customer engagement. Define platform-wide design standards, including entity modelling, integration patterns, and extensibility frameworks. Oversee CRM engineering and DevOps practices, ensuring secure, high-performing solutions with automated, traceable releases. Drive platform innovation and continuous improvement across CRM, Power Platform, and integration capabilities. Act as a trusted advisor to stakeholders, translating strategic goals into practical CRM features and business outcomes. Mentor engineering teams, promote best practices, and lead capability uplift through training and knowledge sharing. Represent CRM engineering in governance forums, shaping strategic direction and aligning with enterprise architecture.
