Please note - We can only application from candidates with Full Australian Working Rights Located in the heart of Melbourne’s CBD, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travellers. At DoubleTree our essence is “Simply Welcoming” and your position as a Front Office All Rounder will ensure that all of our guests receive a warm DoubleTree experience! What will I be doing? As a Front Office All Rounder, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for: Ensuring a reliable and friendly experience for all Guests. Completing check ins/outs as well as managing guest requests and complaintsProactively find ways to delight and excite our guests to ensure their stay is memorableAssist with concierge related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurantsMaintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offersMaximise sales revenues through up-selling and marketing programsPerform general incoming communication duties, including taking enquiries via telephone and electronic registration systemsAssist with luggage and delivering guest amenities to rooms What are we looking for? Have a friendly, bubbly and positive demeanourHave excellent personal presentation and communication skillsRadiate a passion for delivering exceptional levels of customer serviceAbility to work a flexible, rotating roster, including weekends, public holidays, and overnightsAdapt to learning new computer systems with easeAbility to work on your own and as part of a team What will it be like to work for Hilton? At Hilton, we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the 1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked 2 across all industries and 1 worldwide! You can also look forward to receiving: Competitive wages with higher penalty rates than industry averageUniform laundered by the hotelTeam Meals provided on each shiftWorldwide travel discounts at unbelievable rates for you and your friends and family25% off Food & Beverage in the hotel Leadership training programs created in conjunction with Harvard Business School, to help further your career developmentEmployee Assistant Program & Mental Health Program Work Locations DoubleTree by Hilton Melbourne Schedule Part-time Brand Doubletree by Hilton Job Guest Services, Operations, and Front Office
