Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks. What you’ll be doing: The role of Partnership Specialist Customer Success, Financial Services Partnerships sits within the Commercial team at Velocity Frequent Flyer and reports to the Head of Financial Services Partnerships (with day-to-day reporting into the Customer Success Manager). The role is integral to ensuring that the Velocity program and partners achieve their business objectives and outcomes. You’ll be great in this role if you: Have 5 Years commercial experience in Credit Cards, Consumer Loyalty or consulting environment Come with excellent stakeholder engagement and inter-personal skills with the ability to liaise effectively with multiple stakeholders including partners and senior internal leaders Are a natural at presenting and pitching to all levels within a business Possess strong negotiation skills to navigate through stakeholder relationships and contracts Have the commercial acumen to critically analyse opportunities and business context Are a strategic thinker who can develop concepts that solve partner needs and drive strategic alignment Have knowledge of partner marketing strategies and execution. Demonstrated ability to develop marketing initiatives and drive through to fulfilment Have demonstrated analytical skills and MS Excel proficient; able to develop forecasts and business cases Are comfortable with planning, budgeting, forecasting and reporting; confident assessing context, environment and growth opportunities Have project management experience to lead new programs of work within the partnership Knowledge of and passion for external trends and best practices related to risk in our industry Have a tertiary degree or equivalent Experience developing and executing strategies that drive deep partner engagement. Have an agile approach to project management methodology (desirable) What you’ll get from us: We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) Flexible working arrangements (including work hours and work from home) Discounts on travel insurance, car hire, accommodation and experiences worldwide Discounted Virgin Australia Lounge membership Hospitality, retail, technology, beauty services and wellness discounts Wellness support, including the betterme digital wellbeing platform A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you Equality rules: We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI community, and anyone else who wants to join our family. Ready to apply? We’re ready to hear from you. Apply now.
