Introduction Want to assist our customers to look good and feel great? Want to try something new & enjoy a great work environment within a rewarding role? Who we are: You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for 60 years supporting our patients through their hair regrowth journey, and we are excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide. We are looking for an experienced customer service professional, to lead our team in Perth. We have full on-the-job training and great online resources ready to prepare you for your role with us just bring you prior administration and customer service experience with you along with your smile and positive can-do attitude. Description Permanent Full-Time Leadership opportunity available: This on-site role is primarily located in our conveniently located clinic in West Perth, working an average of 38 hours per week, on a roster basis. The ability to attend our Joondalup location would also be beneficial. Availability: Being available to help our patients & provide excellent customer service is the key to our success. The successful candidate will have full availability to attend shifts during all of the following trading hours: Monday - Thursday 9am - 7pm Friday 9am - 5pm Saturday 8.30am - 2.30pm (ad hoc basis) Key Responsibilities Include: Operational Administration & Clinic Duties: Processing payments, managing patient data in our CRM and related systems, and reconciling daily takings. You will maintain accurate records for all transactions, prescriptions, and patient documentation, ensure compliance with financial and administrative procedures, and handle reception duties, appointment scheduling, and general office tasks. You'll also manage stock, process orders, and ensure efficient clinic operations. Leadership: Monitor clinic operation efficiencies, manage medical records in accordance with protocols, ensure all policies and procures are followed and undertaken, assist with recruitment and training of new employees. Why you'll love working here: Be a customer service hero: We provide comprehensive training (in-person and online!) to set you up for success. Your friendly smile, can-do attitude, customer service and administration experience are all you need to bring. Boost your income: On top of your hourly rate, you'll have opportunities to earn monthly and quarterly bonuses! Coffee breaks with colleagues? Yes please! We have a fun team culture and celebrate connections. We even subsidize your quarterly coffee and lunch catchups! Wellness matters: We take your well-being seriously. Our Wellness Program reimburses you for gym memberships, healthy activities, and even gives you dedicated "wellness days" off, all available from your 1-year anniversary. Skills And Experiences Why we want you: You have proven 5 years customer service experience You have proven 5 years administrative experience You have advanced skills in usage of Microsoft Office suite programs and comprehensive computer knowledge, You have a genuine interest in helping people You have excellent verbal and written communication skills You enjoy working directly with people, both within your own team and with our valued patients You are driven to build a long-term career utilising your existing skills to enhance our patient's experience and develop new skills in the process Does this sound like what you have been looking for? Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking! You must have full working rights in Australia to be considered for this position.
