eHealth Queensland requires an experienced Alcatel / Cisco Voice Specialist who can design, implement, and troubleshoot voice solutions using a variety of design tools, management, and monitoring systems. Reporting to the Technical Delivery Manager, you will: Lead the assessment, analysis, development, documentation, and implementation of complex solutions for voice / telephony / unified communications, ensuring alignment with best practice IM / ICT design and delivery frameworks, consistent with enterprise and solution architectures. Design complex systems and recommend strategies for migrating eHealth to proposed solutions, documenting design standards, methods, and tools in line with enterprise and solution architectures. Evaluate risks to infrastructure integrity in proposed implementations, conduct configuration changes in accordance with work programs and the Enterprise Change Management system, including out-of-hours work when necessary. Validate vendor designs, review implementation plans, bills of material, and statements of work. Maintain and enhance your expertise in current and emerging products, technologies, and trends, promoting continuous improvement within the enterprise. Are you right for this role? To succeed, you should possess high-level expertise and experience in several of the following technology domains to analyze, provide technical guidance, and support enterprise ICT services within a large, customer-focused organization: Alcatel (unified / voice) communication solutions Cisco Unified Communications Paging and messaging systems (Spok, MobiCall) DECT / Wireless Voice SIP trunk selection / routing / SBC fundamentals Proven skills in analyzing and resolving complex issues in large enterprise voice networks Experience in designing, implementing, and delivering technical solutions aligned with industry best practices for large-scale IM / ICT projects, preferably in healthcare Experience designing ICT solutions across multiple sites and scales, providing expert knowledge of relevant design standards and tools Proven ability to plan, document, and implement changes in complex IM / ICT projects Strong analytical, conceptual, and problem-solving skills with a record of evaluating technical requirements in complex environments Excellent interpersonal, written, and oral communication skills, including negotiation, advising, influencing, and collaborative decision-making Ability to lead, manage, and mentor multidisciplinary project teams Benefits of working with eHealth Queensland: Join a fast-paced, challenging, and supportive environment where every employee contributes to our success. Benefits include: Competitive salary superannuation and leave loading Flexible working arrangements Diverse work culture Career training and development To apply, submit your resume and a one-page cover letter online today. Additional info: Overtime and some travel are required A Class C driver's license is necessary J-18808-Ljbffr
