Job Description We’re seeking a friendly and professional Guest Service Agent to join our front office team at Oaks R Suites Geelong . This full-time role is ideal for someone who enjoys delivering outstanding customer service, thrives in a team environment, and takes pride in creating memorable guest experiences. What you’ll do: Welcome guests and assist with check-in, check-out, and enquiries Handle reservations, payments, and guest accounts efficiently Provide accurate local knowledge and recommendations to enhance guest stays Liaise with housekeeping and maintenance teams to ensure smooth operations Deliver professional, friendly, and efficient service at all times