Senior Solution Architect – Digital Experience (Adobe/Sitecore) & Contact Centre (Twilio/Genesys) Join to apply for the Senior Solution Architect – Digital Experience (Adobe/Sitecore) & Contact Centre (Twilio/Genesys) role at ZSoft Technologies Pty Ltd Senior Solution Architect – Digital Experience (Adobe/Sitecore) & Contact Centre (Twilio/Genesys) 3 days ago Be among the first 25 applicants Join to apply for the Senior Solution Architect – Digital Experience (Adobe/Sitecore) & Contact Centre (Twilio/Genesys) role at ZSoft Technologies Pty Ltd Get AI-powered advice on this job and more exclusive features. Senior Solution Architect – Digital Experience (Adobe/Sitecore) & Contact Centre (Twilio/Genesys) We are seeking an experienced Solution Architect to design and deliver enterprise-grade solutions leveraging leading CMS/DXP platforms and CCaaS technologies. The ideal candidate will combine strong technical architecture expertise with a deep understanding of digital experience platforms, contact centre solutions, and cloud-based integration patterns. Key Responsibilities Lead the design and implementation of enterprise solutions using CMS/DXP platforms such as Adobe Experience Manager, Optimizely, or Sitecore. Architect customer engagement and contact centre solutions using CCaaS platforms such as Twilio, Genesys, NICE, or Amazon Connect. Define end-to-end solution architectures, including integration, security, scalability, and performance considerations. Collaborate with business stakeholders, UX teams, and developers to align technical solutions with business objectives. Develop architecture artefacts, including high-level designs, integration patterns, and technical documentation. Ensure compliance with enterprise security, governance, and accessibility standards. Provide technical leadership during implementation, guiding development teams on best practices. Evaluate emerging technologies and recommend solutions that improve efficiency and customer experience. Skills & Experience Proven experience in solution architecture within large-scale enterprise environments. Hands-on expertise with at least one major CMS/DXP platform (Adobe, Optimizely, or Sitecore). Practical experience designing and integrating CCaaS platforms (Twilio, Genesys, NICE, or Amazon Connect). Strong knowledge of cloud architectures (AWS, Azure, or GCP) and integration patterns (REST, SOAP, APIs). Familiarity with security frameworks, authentication (OAuth, SAML, JWT), and compliance requirements. Excellent stakeholder engagement and communication skills. Strong analytical and problem-solving abilities with a delivery-focused mindset. Desirable Experience with omnichannel customer engagement strategies. Exposure to DevOps practices, CI/CD pipelines, and containerisation (Docker, Kubernetes). Knowledge of data integration, analytics, and AI-driven customer experience enhancements. SolutionArchitect EnterpriseArchitecture DigitalExperience CMS DXP AdobeExperienceManager AEM Optimizely Sitecore CCaaS ContactCentre CustomerEngagement Twilio Genesys NICE AmazonConnect CloudArchitecture AWS Azure GCP SystemIntegration APIIntegration RESTAPI SOAP OAuth SAML JWT SecurityArchitecture Omnichannel CustomerExperience DevOps CICD Docker Kubernetes TechnicalDesign IntegrationPatterns ScalableSolutions Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ZSoft Technologies Pty Ltd by 2x Sign in to set job alerts for “Senior Solutions Architect” roles. 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