This is a IT/Tech Support Engineer - Canva Sydney Campus, On-site role with Canva based in Sydney, NSW, AU Canva Role Seniority - mid level More about the IT/Tech Support Engineer - Canva Sydney Campus, On-site role at Canva Job Description Join the team redefining how the world experiences design. Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. This role is primarily onsite at our Sydney Campus, with an expectation to be in the office 3–5 days per week. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. Provide on-site & remote tech support to Canvanauts at our Sydney office. Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment. Support management of Canva assets including maintaining accurate records, procurement, provisioning and management. Support with the onboarding and offboarding of Canvanauts across ANZ. Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across ANZ. Provide AV support for all Canva events in Sydney / ANZ. Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model. Proactively use AI and automation to enhance personal productivity and contribute to team efficiency. You're probably a match if You excel at delivering exceptional customer service and supporting users on-site. You are skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment. You are experienced in administering and supporting tools such as Canva, Google Workspace, Okta, Jira, Confluence, Slack, and Zoom. You are confident managing employee onboarding and offboarding, including access provisioning/de-provisioning and hardware logistics. You are adept at supporting office infrastructure, including networking, meeting rooms, event spaces, and printers. You are experienced in managing hardware assets, engaging with vendors, maintaining records, and overseeing distribution. You communicate clearly and effectively, with strong verbal and written skills, and contribute to user and technical documentation. You thrive in managing multiple, competing tasks and priorities with ease. You are comfortable working as part of a globally distributed team. Hands-on experience using AI in your work to drive greater impact About the team Canva is seeking a highly motivated IT / Tech Support Engineer to join our Sydney team to support Canvanauts to do the best work of their lives! It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team. We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment. This role is primarily onsite, with an expectation to be in the office 3–5 days per week. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: Equity packages - we want our success to be yours too Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other stuff to know We see AI as a powerful amplifier of creativity and technology at Canva.We’re evolving how we assess AI skills in our Technology hiring experience - you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side. Your recruitment partner will walk you through what to expect.We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted in our Sydney Campus and virtually. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Canva team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing tech support Troubleshooting hardware Managing assets Key Strengths Customer service excellence Apple/Mac hardware support ️ Tool administration Onboarding and offboarding Office infrastructure support AI utilization Why Canva is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Canva not with Hatch.
