Summary At ESET, our Technical Support Engineers work closely in a team, to support end-user customers, external business partners/resellers and large enterprises in resolving and delighting in their usage of ESET's suite of products. Job description Seen a trusted technical advisor, providing L1-2 support for business customers using ESET's suite of products Resolve's customers; issues through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Collaborate closely with ESET's local, regional and global teams across Sales, Product and Engineering in coming together and resolving customer issues. Sharing detailed feedback based on customer interactions to drive product improvements and ensure alignment with user needs. This role requires working in rotational shifts to support our expanding customer base. LI-KP1 LI-Hybrid associate Benefits Health & well-being Gym perks: Subsidized gym membership to release endorphins at one of Australia’s premium gyms Family Team sprit & recognition: Regular cohesive, team-events that bring everyone together Time to recharge: Generous leave policies for vacations and all of life’s big moments Office Modern office perks: World-class facilities that recharges the body, mind and soul Centrally located: Located right in the heart of Sydney’s CBD, amidst greenery and mouth-watering food options Other Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers Fuel your growth: Access to world-class learning platforms and development opportunities Primary location Sydney Additional locations Time type Full time
