This is a Retail Sales Assistant- AU Monee Ponds (VIC) (Part-Time) role with ResMed based in Moonee Ponds, VIC, AU ResMed Role Seniority - junior More about the Retail Sales Assistant- AU Monee Ponds (VIC) (Part-Time) role at ResMed Are you passionate about helping others and making a real difference in people’s lives? We’re looking for a compassionate and proactive Retail Sales Assistant to join our team and support customers undergoing sleep disorders. Part-Time Role- 2 Days a Week Tuesday and Wednesday This store-based role combines customer service excellence with clinical support, offering a rewarding opportunity to work closely with customers, physicians, and healthcare professionals. Job Responsibilities Be the first point of contact for new and existing clients, both in-store and over the phone. Conduct diagnostic evaluations and titration studies for sleep-disordered breathing. Collaborate with physicians to develop personalized treatment plans. Educate customers and families on sleep disorders and therapy options. Fit and recommend CPAP masks and equipment tailored to individual needs. Provide setup, training, and ongoing support for CPAP therapy. Follow up with customers to ensure therapy compliance and satisfaction. Promote and upsell products and services based on customer needs. Maintain a clean, organized clinic and retail space. Handle payments, manage banking procedures, and oversee stock levels. Job Requirements Experience in retail or customer service (healthcare experience a plus). Excellent communication and active listening skills. Calm, compassionate, and solution-oriented under pressure. Ability to work collaboratively with healthcare professionals. Reliable, honest, and committed to delivering outstanding care. Willingness to learn—full training provided! Why Join Us? Make a meaningful impact in customers’ lives Work in a supportive, team-oriented environment Receive comprehensive training and ongoing development Be part of an established healthcare service with a strong reputation Plus, enjoy a wide range of employee benefits, including: Discounted employee stock purchase plan Competitive salary with superannuation and bonus opportunities Generous leave entitlements, including paid parental and volunteer leave Insurance coverage for life, disability, and income protection Health and wellness support, including counselling, private health discounts, and flu vaccinations Financial planning resources and seminars Product discounts, educational assistance, and novated car leasing Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ResMed team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Being the first point of contact Conducting diagnostic evaluations Educating customers Key Strengths Customer service excellence ️ Communication skills Problem-solving skills Healthcare experience Team collaboration Sales skills Why ResMed is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with ResMed not with Hatch.
